Call Center Rep

Franklin Professionals•Leominster, MA

3h•Onsite

About The Position

The Call Center Rep provides customer service by phone and helps customers understand and troubleshoot specialty equipment and order supplies. The role handles incoming customer calls, makes warm outgoing calls to new customers to assist with ordering, and processes orders accurately. Representatives communicate with customers by phone, live chat, and email, while maintaining knowledge of company products and services to provide accurate information and resolve issues. Call time is not limited; the priority is resolving the customer's concern. The position is based at the company's newly renovated headquarters in Leominster, Massachusetts. The company provides extensive training and describes its leadership team as supportive and dedicated to continuous improvement. After completion of the temporary period, the role offers the listed benefits. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no nights or weekends.

Requirements

Excellent communication skills.
Passion for providing outstanding customer service.
Proficiency in using computers.
Motivation to continually learn and apply knowledge.
Ability to work in a fast-paced environment and prioritize.
Strong problem-solving skills and resourcefulness.
High school diploma, G.E.D., or equivalent required.

Responsibilities

Handle incoming customer calls and focus on providing high-quality service and solutions.
Make warm outgoing calls to new customers to assist with the ordering process; no cold calling.
Process orders with a high level of attention to detail.
Communicate clearly and professionally by phone, live chat, and email.
Maintain knowledge of company products and services to provide accurate information and resolve issues promptly.
Help customers understand and troubleshoot equipment and assist with ordering supplies.