Call Center Rep- Days

BJC HealthCare • St. Louis, MO

1d • Onsite

About The Position

The Call Center Rep provides call center services by assisting internal and external callers in a professional and courteous manner. The position is in the Telecommunications department at Barnes-Jewish Hospital’s flagship academic campus. The employee answers and directs inquiries from patients, visitors, physicians, and staff; provides paging service; and performs clerical duties, including organizing and maintaining records. The role requires consistent, courteous service and following department guidelines when answering, directing, and paging callers.

The schedule is 40 hours per week, either 8:00 a.m.–4:30 p.m. or 7:30 a.m.–4:00 p.m., with one weekday off. The employee must work every other weekend (Saturday and Sunday), work three major holidays per year, and complete mandatory overtime. Training may take place on days, evenings, and overnights.

Requirements

• High school diploma or GED.
• Less than two years of experience; no supervisor experience required.
• Able to work 40 hours per week on one of the listed day schedules, with one weekday off.
• Must work every other weekend (Saturday and Sunday).
• Must work three major holidays per year.
• Mandatory overtime is required.
• Must be able to train on days, evenings, and overnights.

Nice To Haves

• Two to five years of experience.

Responsibilities

• Answer and direct inquiries from patients, visitors, physicians, and staff to appropriate locations using an online database and printed directories.
• Answer incoming calls according to department guidelines.
• Provide paging service.
• Perform clerical duties and organize and maintain records.
• Provide consistent, exceptional customer service by answering, directing, and paging according to callers’ requests.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services, available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC automatic retirement contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health care and dependent care flexible spending accounts.
• Paid time off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED