Entry Level Call Center Rep

MoneySolver • Jacksonville, FL

1d

About The Position

MoneySolver, also known as Tax Defense Network (TDN), is seeking motivated, customer-focused Call Center Agents to handle inbound and outbound calls. The role requires strong communication, persuasion, and negotiation skills, along with the ability to work in a fast-paced environment while maintaining professionalism and accuracy. Prior sales or call center experience is preferred.

MoneySolver is a national tax company focused on providing superior customer service and affordable tax debt solutions. The company has worked in the tax debt services industry since 2007 and emphasizes putting customers’ best interests first.

The position is based in an indoor office setting, with employees working in close proximity to others. The noise level is usually quiet to moderate. The role involves prolonged periods sitting at a desk and working on a computer, along with other physical activities described in the posting.

Salary is $16 per hour, with the opportunity to earn up to a $350 bi-weekly bonus.

Requirements

• High school diploma or GED.
• Updated resume required for consideration.
• Strong communication skills, persuasion and negotiation skills, and the ability to work in a fast-paced environment while maintaining professionalism and accuracy.

Nice To Haves

• Prior sales or call center experience.
• Steady job history with a strong job tenure pattern.

Responsibilities

• Make outbound calls using a dialer and answer incoming phone calls.
• Qualify potential clients while following MoneySolver scripts, talk tracks, and protocols.
• Accurately document customer interactions in company systems.
• Meet performance goals for call quality, attendance, and productivity.
• Follow company policies, procedures, and compliance guidelines.

Benefits

• Medical, dental, vision, and disability benefits.
• Paid time off (PTO).
• Employee dental coverage for $1 bi-weekly.
• Free $20,000 life insurance benefit.
• Free Employee Assistance Program.
• 401(k) plan with an immediately vested match.
• Four weeks of paid parental leave.
• Discounted annual tax preparation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED