Entry Level Call Center Rep

Tax Defense Network, A MoneySolver Company • Jacksonville, FL

2d

About The Position

MoneySolver, also known as Tax Defense Network (TDN), is seeking motivated, customer-focused Call Center Agents to handle inbound and outbound calls. The role requires strong communication, persuasion, and negotiation skills, along with the ability to work in a fast-paced environment while maintaining professionalism and accuracy. Prior sales or call center experience is preferred.

MoneySolver is a national tax company that provides customer service and affordable tax debt solutions. The company states that it has served clients since 2007 and prioritizes customers’ best interests.

Requirements

• Minimum of a high school diploma or GED.
• Steady job history.
• Updated resume required for consideration.

Nice To Haves

• Prior sales or call center experience.
• Strong job tenure pattern.

Responsibilities

• Make outbound calls using a dialer and answer incoming phone calls.
• Qualify potential clients while following MoneySolver scripts, talk tracks, and protocols.
• Accurately document customer interactions in company systems.
• Meet performance goals for call quality, attendance, and productivity.
• Follow company policies, procedures, and compliance guidelines.

Benefits

• Medical, dental, vision, and disability benefits.
• Paid time off (PTO).
• $1 employee dental coverage (bi-weekly).
• Free $20,000 life insurance benefit.
• Free Employee Assistance Program.
• 401(k) plan with match that vests immediately.
• Four weeks of paid parental leave.
• Discounted annual tax preparation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED