Temporary Call Center Pharmacy Technician

Martin’s Point Health Care • Portland, ME

2d • $20 - $25

About The Position

Martin's Point Health Care is an innovative, not-for-profit health care organization serving people in Maine and beyond. The Call Center Pharmacy Technician works collaboratively with the Pharmacy Mail Order Team to provide service to patients and staff. The role responds to patient and external customer requests, supports mail-order pharmacy processes, and helps ensure a positive patient experience. Employees are expected to demonstrate the organization’s mission, vision, and core values.

Requirements

• High school diploma or equivalent.
• Active pharmacy license for the state of application before the start date.
• Experience in an administrative and/or customer-service-oriented environment.
• Experience in a contact center setting and/or patient services environment involving pharmacy, billing, insurance processing, or related tasks.
• Basic knowledge of telephonic skills for collecting data and sharing information.
• Understanding of and alignment with Martin’s Point values.
• Windows-based computer skills, including data entry and word processing.
• Demonstrated telephone etiquette and positive interpersonal skills.
• Excellent organizational skills, attention to detail, and follow-through.
• Ability to function independently and professionally.
• Ability to handle difficult conversations with patients and internal customers.
• Ability to analyze and solve problems.
• Ability to work with a variety of customers, including patients, internal customers, and peers.
• Ability to work flexible hours, which may include weekends, evenings, and holidays.

Responsibilities

• Respond to incoming calls from patients and external customers, using customer service skills and established processes to achieve consistent first-call resolution within quality metrics.
• Coordinate requests with on-site staff and ensure messages and collected patient information are accurate and complete.
• Collect and retain current patient information to support a positive patient experience.
• Serve as a resource to patients and the Mail Order Pharmacy team.
• Follow standard processes and protocols for mail-order functions, including medication refills, order follow-through and tracking, and closing data gaps for successful processing.
• With supervisory support, track and follow up on requested work.
• Participate in process improvement activities.
• Participate in daily huddles and regular team meetings to improve workflows and patient population outcomes.
• Demonstrate knowledge of Martin’s Point’s mission, vision, and lines of business, and consistently demonstrate the organization’s mission, vision, and core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED