Call Center- On-Site Supervisor

Saratoga Medical Center • Austin, TX

20h • Onsite

About The Position

Saratoga Medical has an exciting opportunity for a Call Center- On-Site Supervisor at Austin, TX. This is a great full-time opportunity, 40 hours work week schedule, Monday to Friday, excluding Federal holidays.

Requirements

• High school diploma/GED
• 3+ years of contact center or customer service experience
• 1+ year in a lead or supervisory role
• Must obtain required City-issued identification/security clearance

Nice To Haves

• Associate's or Bachelor's degree in a related field may substitute for up to 2 years of experience
• Experience with contact center operations

Responsibilities

• Manage a high-volume workforce.
• Address performance/compliance issues.
• Coaching
• Performance management
• Quality monitoring
• Attendance management

Benefits

• Competitive rate
• Paid time off
• Benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED