Call Center- On-Site Supervisor
Saratoga Medical Center•Austin, TX
•Onsite
About The Position
Saratoga Medical is hiring a Call Center- On-Site Supervisor in Austin, TX. This is a full-time opportunity with a 40-hour work week, Monday to Friday, excluding Federal holidays. The package includes a competitive rate, paid time off, and benefit options.
Requirements
- High school diploma/GED plus 3+ years of contact center or customer service experience, including 1+ year in a lead or supervisory role.
- Must obtain required City-issued identification/security clearance.
Nice To Haves
- Associate's or Bachelor's degree in a related field may substitute for up to 2 years of experience.
- Experience with contact center operations, coaching, performance management, quality monitoring, and attendance management.
Responsibilities
- Manage a high-volume workforce.
- Address performance/compliance issues.
- Contact center operations.
- Coaching.
- Performance management.
- Quality monitoring.
- Attendance management.
Benefits
- Paid time off
- Benefit options
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
