Furniture Sales Specialist "Call Center" On-Site
About The Position
The Guest Services Product Specialist is responsible for driving company sales revenue by answering inbound sales calls and consulting with guests over the phone. Essential Duties and Responsibilities include the following. Other duties may be assigned. Answer inbound guest inquiries in a high-volume call center. Engage customers and build rapport using Living Spaces proprietary Guest Engagement Model. Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies. Capture accurate notes to summarize interactions on guest accounts. Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update. Consistently meet/exceed key metrics. Participate in ongoing training. Limited travel may be involved. Assist with inbound service inquiries during high-call volume periods.
Requirements
- High School Diploma or General Education Diploma (GED) equivalent required.
- 1–3 years of related experience in sales, customer service, or a call center environment required, preferably within retail or home furnishings.
- Experience handling inbound or outbound customer interactions while meeting sales or performance targets required.
- Proficient knowledge of Microsoft Word, Excel, and Outlook.
Nice To Haves
- Experience with Intercom, AX, Genesys Cloud, and Pega CRM is a plus.
Responsibilities
- Answer inbound guest inquiries in a high-volume call center.
- Engage customers and build rapport using Living Spaces proprietary Guest Engagement Model.
- Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies.
- Capture accurate notes to summarize interactions on guest accounts.
- Ensure timely follow-up for anything that requires additional research.
- May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update.
- Consistently meet/exceed key metrics.
- Participate in ongoing training.
- Limited travel may be involved.
- Assist with inbound service inquiries during high-call volume periods.
Benefits
- Overtime pay is available for eligible, non-exempt Team Members.
- Reimbursement for expenses as required by applicable law and Company policy.
- Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
- Medical (full-time only)
- Dental (full-time only)
- Vision (full-time only)
- 401(k) with Company match (full and part-time)
- Vacation (full-time only or as otherwise required by applicable law)
- Paid Sick Leave (full and part-time)
- Flex or Health Spending Account (for eligible full-time only)
- Employee Assistance Program (full and part-time)
- Holiday pay (full-time only)
- Life insurance (full-time only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
