Call Center Customer Service Representative
About The Position
Call Center Customer Service Representatives support a high-volume, customer-focused operation in a professional office environment. The role handles incoming calls from existing and prospective customers, assists with account inquiries and maintenance, processes applications and payments, and documents interactions. The position is based onsite in Steelton, Pennsylvania, with work-from-home eligibility potentially available after 90 days based on performance. The listed schedule is Monday through Friday on day shift, with a current primary shift of 9:30 AM to 6:00 PM and another possible shift of 9:00 AM to 5:30 PM. Weekends are not required. The pay rate is $19.00 per hour. This is a contract position; benefits may be available subject to eligibility and applicable plan terms.
Requirements
- At least 1 year of consecutive customer service experience.
- At least 1 year of experience working on computer systems.
- Strong data entry and Microsoft Office skills.
- High school diploma or GED, verified during the background check.
- Reliable transportation and a strong attendance record.
- Positive attitude and customer-focused mindset.
- Willingness to work in an onsite call center environment.
- Strong job stability and long-term customer service experience are highly preferred.
Nice To Haves
- Call center or phone-based customer support experience.
- Operations or administrative support background.
Responsibilities
- Answer incoming calls from existing and prospective customers.
- Assist with account inquiries, updates, and maintenance.
- Process applications and payments over the phone.
- Document customer interactions accurately and professionally.
- Perform data entry, follow-up correspondence by mail or email, and reporting.
- Clearly explain account policies, terms, and procedures.
- Handle customer concerns with professionalism and empathy.
Benefits
- Paid time off and holiday pay.
- Potential work-from-home eligibility after 90 days based on performance.
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Savings Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
