Call Center & Customer Development Manager
About The Position
Luxury Bath Designs of Orange County is seeking a driven, organized, and customer-focused Call Center & Customer Development Manager to manage the front end of their customer-development process. This role involves professionally engaging homeowners, building rapport, consistent follow-up, and converting interest into quality sales appointments. The primary goal is to create a consistent flow of quality appointments that lead to sales opportunities and company growth. The ideal candidate will be comfortable on the phone, proficient in text and email communication, highly organized, and disciplined about maintaining CRM accuracy.
Requirements
- Confident and professional on the phone
- Comfortable speaking with homeowners
- Persistent without being pushy
- Highly organized and detail-oriented
- Strong with follow-up and time management
- Comfortable working inside CRM software
- Able to communicate effectively through phone, text, and email
- Accountable and motivated by measurable goals
- Positive, energetic, and solution-oriented
- Able to work independently while being part of a growing team
- Interested in taking on greater responsibility as the company expands
- Experience in call centers, appointment setting, inside sales, customer development, home improvement, CRM systems, or social-media lead management is highly valued.
Responsibilities
- Respond quickly to new leads from various marketing sources.
- Make consistent outbound calls, texts, and follow-ups with leads and prospects.
- Convert customer inquiries into qualified appointments for Design Consultants.
- Speak with homeowners to understand their project needs and timing.
- Ensure appropriate decision-makers are available for consultations.
- Confirm appointments and work to minimize cancellations and no-shows.
- Provide Design Consultants with useful customer and project information.
- Maintain accurate CRM records, customer notes, and lead dispositions.
- Maintain an organized follow-up pipeline.
- Re-engage previous customers, referrals, and unsold opportunities.
- Provide professional and positive customer communication.
- Assist management with marketing, social-media, recruiting, scheduling, and customer-development initiatives.
- Identify productive lead sources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
