Spanish)

Nirvana Healthcare Management Services•West Orange, NJ

About The Position

Nirvana Healthcare Management is hiring a Call Center Agent, described in the posting as a Call Care Navigator, to join its Client Communication Call Center. The role provides customer service to patients and healthcare providers by phone, including responding to inquiries, scheduling appointments, and sharing medical information. The position is full-time, pays $17.00–$20.00 per hour commensurate with experience, and is expected to work 37.5 hours per week. Two weeks of paid training and uniforms are provided. The schedule is Monday through Sunday, 9 a.m.–5 p.m., with rotating weekends and one required late-night shift weekly; the posting also lists an evening shift, Monday to Friday, with weekends as needed.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Bilingual proficiency in English and Portuguese.

Nice To Haves

Customer service experience in a call center environment, preferably in healthcare.
One year of customer service experience (preferred).
Ability to commute to Essex County, New Jersey (preferred).

Responsibilities

Handle inbound and outbound calls professionally and courteously.
Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
Take messages for providers.
Document interactions and maintain patient confidentiality in accordance with HIPAA guidelines.
Make audit calls.