Call Center Agent (Bilingual English and Spanish Preferred)

i3 Verticals • Sulphur Springs, TX

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About The Position

The Call Center Agent works in the JusticeTech department in Sulphur Springs, Texas, and reports to the Call Center Team Lead. The role involves contacting defendants about delinquent cases, explaining payment options, and maintaining payment-plan records in the GHS system. The agent also helps process returned mail, locate accurate address and phone information, support mail duties, and assist with office tasks as needed. The position has no supervisory responsibilities and requires no travel.

Requirements

• High school diploma.
• Basic computer knowledge and keyboarding skills.
• Basic math skills.
• Ability to troubleshoot minor issues.
• Ability to use reasoning and deduction to locate accurate information.
• Ability to maintain focus and be self-motivated.

Nice To Haves

• Computer experience preferred.
• Bilingual English and Spanish preferred, but not required.

Responsibilities

• Make and/or receive calls from defendants.
• Provide defendants with guidance on payment options for delinquent cases.
• Maintain records of defendants on payment plans in GHS.
• Process returned mail and mark addresses as bad in the GHS system.
• Perform skip tracing for good addresses and phone numbers as scheduled or needed.
• Assist with morning and afternoon mail duties as needed.
• Assist with the weekly mailer as needed.
• Assist the Call Center Supervisor and Operations Manager with office tasks as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED