Spanish)

Nirvana Healthcare Management Services•West Orange, NJ

5d•$17 - $20

About The Position

Nirvana Healthcare Management is hiring a Call Care Navigator for its Client Communication Call Center. The role involves providing customer service to patients and healthcare providers, assisting with inquiries and appointment scheduling, and handling medical information while maintaining patient confidentiality in accordance with HIPAA guidelines. The position includes two weeks of paid training and provided uniforms. The schedule is Monday through Sunday, 9 a.m. to 5 p.m., with rotating weekends and one required late-night shift each week. The posting also lists an evening shift, Monday through Friday, with weekends as needed. This is a full-time position with expected hours of 37.5 per week. Pay is $17.00–$20.00 per hour, commensurate with experience.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Bilingual proficiency in English and Portuguese.

Nice To Haves

Customer service experience in a call center environment, preferably in healthcare.
One year of customer service experience.
Ability to commute to Essex County, New Jersey.

Responsibilities

Handle inbound and outbound calls professionally and courteously.
Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
Take messages for providers.
Document interactions and maintain patient confidentiality in accordance with HIPAA guidelines.
Make audit calls.

Benefits

Competitive compensation package.
Health insurance.
Retirement plans.
Paid time off.
Supportive work culture focused on professional development and continuing education.
Two weeks of paid training.
Uniforms provided.
401(k).
401(k) matching.
Dental insurance.
Life insurance.
Paid sick time.
Vision insurance.