Call Center Agent (Full-time with Benefits)

Centrum Health • Doral, FL

3d

About The Position

The Member Services / Patient Engagement Specialist serves as a liaison between NeueHealth and its patients. The role takes ownership of resolving patient issues, complaints, and inquiries empathetically, with customer satisfaction guiding decisions and behavior. The specialist handles inbound and outbound calls, follows communication scripts, identifies and researches patient needs, documents conversations, and works toward individual and team targets.

Requirements

• High school degree.
• Previous experience in a customer support role; experience in a healthcare setting is preferred.
• Strong phone and verbal communication skills, along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multitask, set priorities, and manage time effectively.

Nice To Haves

• Bilingual in English and Spanish.
• Previous customer support experience in a healthcare setting.

Responsibilities

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication scripts when handling different topics.
• Identify patients’ needs, clarify information, research issues, and provide solutions or alternatives.
• Build sustainable relationships and engage patients by going the extra mile.
• Keep comprehensible records of conversations in the call center database.
• Attend educational seminars to improve knowledge and performance.
• Meet personal and team qualitative and quantitative targets.
• Complete projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED