Call Center Agent (Full-time with Benefits)

Centrum Health • Doral, FL

3d

About The Position

The Member Services / Patient Engagement Specialist serves as a liaison between NeueHealth and its patients. The role focuses on taking ownership of patient issues, complaints, and inquiries and resolving them effectively and empathetically, with customer satisfaction guiding decisions and behavior. The specialist manages inbound and outbound calls, identifies patient needs, researches issues, provides solutions or alternatives, and records conversations in the call center database. The role also involves ongoing learning, meeting individual and team targets, and completing assigned projects.

Requirements

• High school degree.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills and active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multitask, set priorities, and manage time effectively.

Nice To Haves

• Bilingual in English and Spanish.
• Previous customer support experience in a healthcare setting.

Responsibilities

• Manage large volumes of inbound and outbound calls promptly.
• Follow communication scripts when handling different topics.
• Identify patients’ needs, clarify information, research issues, and provide solutions or alternatives.
• Build sustainable relationships and engage patients by going the extra mile.
• Maintain comprehensible records of conversations in the call center database.
• Attend educational seminars to improve knowledge and performance.
• Meet personal and team qualitative and quantitative targets.
• Complete projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED