Call Center Agent & Donation Processor-Bilingual Fill-In
About The Position
The Call Center Agent & Donation Processor Fill-In is a member of Hope Media Group’s Donor Care Department and reports directly to the Manager, Volunteer. The position answers incoming Spanish-speaking calls and processes donations during Vida Unida’s support drive. It is based fully onsite in Houston, Texas, and offers an evening-shift option from 2 p.m. to 7 p.m. The role gathers donor contact information and testimonials, confidentially enters credit card information to process donations, and protects donor privacy. Praying with callers is optional. The position also participates in on-air fundraisers and prays for donors as needed. Hope Media Group describes its environment as fun, encouraging, collaborative, engaging, caring, family-oriented, and friendly.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Ability to read and write fluently in Spanish and English.
- Knowledge of technology, laptops, and phone systems.
- Strong moral character.
- Budget management skills.
- A personal relationship with Jesus Christ and spiritual grounding with a working knowledge of scripture.
- Active membership in a Bible-believing local church.
- Comfort praying for coworkers in team meetings, leading spoken prayer, and participating in ministry prayer meetings and Bible studies.
- Live Christian principles defined by the ministry’s Statement of Faith and Biblical Beliefs.
Responsibilities
- Answer incoming Spanish-speaking telephone calls in a friendly manner.
- Gather donor contact information and testimonials.
- Confidentially enter credit card information to process monetary donations.
- Secure the privacy of donor information.
- Pray with callers, if desired.
- Participate in on-air fundraisers and pray for donors as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
