Bilingual Call Center Agent (Spanish)
About The Position
The Call Center Account Advisor contacts and collects within all account portfolios while delivering a best-in-class customer service experience to borrowers and clients. The role advises borrowers about portfolio-specific options, such as forbearance, modified payment plans, and deferments, and handles account transactions, communications, follow-up, and documentation accurately while protecting consumer data. The position is based at Vervent, 2700 S Lorraine Place, Sioux Falls, South Dakota. Multiple schedules are offered. The role pays $19.50 to $21.50 per hour, with the opportunity to earn monthly incentives. The stated start date is December 7, 2026.
Requirements
- High school diploma or equivalent.
- Fluency in both English and Spanish, with strong verbal and written communication skills in both languages.
- Six months of collection or customer service experience in a call center environment.
- Exceptional customer service, communication, and organization skills.
- Ability to handle diverse duties and changing processes and deadlines.
- Ability to work in a fast-paced environment.
- Ability to work in teams.
Nice To Haves
- Intermediate or greater knowledge of Microsoft Windows, Microsoft Office programs, and various Internet browsers.
Responsibilities
- Meet and surpass key performance indicators specified by Management.
- Provide an exceptional customer experience across all communication channels.
- Know and adhere to portfolio-specific guidelines.
- Advise borrowers of available options specific to their portfolio, including forbearance, modified payment plans, and deferments.
- Follow up properly on assigned tasks as needed.
- Process transactions and communications accurately.
- Protect consumer data in all communications.
- Maintain and document borrower accounts according to department standards, keeping borrower, collateral, and status information current.
- Promote good working relations with internal and external teams.
- Perform other tasks and special projects as requested by Call Center Management.
Benefits
- Medical insurance
- Flexible spending account (FSA)
- Health savings account (HSA)
- Dental insurance
- Vision insurance
- 401(k) with full vesting upon starting contributions and a company match
- Employee health, wellness, and engagement activities
- Pet insurance
- Monthly incentives in addition to base pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
