Call Center Agent & Donation Processor-Bilingual Fill-In
About The Position
Hope Media Group is a multi-brand ministry whose platforms include KSBJ, WayFM, Worship 24/7, Vida Unida, NGEN radio, and other media and event offerings. The organization describes its environment as fun, encouraging, collaborative, engaging, caring, family-oriented, and friendly. The Call Center Agent & Donation Processor Fill-In is part of the Donor Care Department and reports directly to the Manager, Volunteer. The position answers incoming Spanish-speaking calls and processes donations during Vida Unida’s support drive. It is based fully onsite in Houston, Texas. The role also involves upholding Hope Media Group’s Christian faith commitments, including participating in ministry activities and fundraisers as needed. The position has no supervisory responsibilities.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Knowledge of technology, including laptops and phone systems.
- Read and write fluently in Spanish and English.
- Strong moral character.
- Budget management skills.
- A heart for Christian ministry and a personal relationship with Jesus Christ.
- Be spiritually grounded and have a working knowledge of scripture.
- Be an active member of a Bible-believing local church.
- Be comfortable praying for coworkers in team meetings, leading spoken prayer, and participating in ministry prayer meetings and Bible studies.
- Live Christian principles defined by the ministry’s Statement of Faith and Biblical Beliefs.
- Have a passion for leveraging Hope Media Group’s media platforms for evangelism and discipleship.
Responsibilities
- Answer incoming Spanish-speaking telephone calls in a friendly manner.
- Gather donor contact information and testimonials.
- Confidentially enter credit card information to process monetary donations.
- Protect the privacy of donor information.
- Pray with callers when appropriate; this is optional.
- Participate in on-air fundraisers and pray for donors as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
