Call-by-Call Manager / Install Coordinator

Lickety-Split•Jacksonville, FL

3d•Onsite

About The Position

At Lickety Split, we believe in delivering top-tier service at lightning speed! As a rapidly growing company, we are looking for a Call-by-Call Manager / Install Coordinator to ensure our installation operations run smoothly, efficiently, and with an exceptional customer experience. If you're a highly organized leader who thrives in a fast-paced environment and enjoys problem-solving, this is the role for you!

Requirements

Experience in dispatching, coordination, or operations (HVAC, plumbing, or electrical experience preferred).
Strong problem-solving skills and ability to make quick, effective decisions.
Excellent organizational and multitasking abilities.
Ability to thrive in a fast-paced, high-pressure environment.
Tech-savvy with experience using scheduling/dispatch software.
A customer-first attitude with strong communication skills.

Nice To Haves

Detail-oriented leader who can handle the moving pieces of a busy install schedule.

Responsibilities

Oversee and coordinate the daily workflow of installations.
Assign and dispatch jobs efficiently to technicians, ensuring optimal route planning.
Monitor job progress and provide real-time updates to customers and internal teams.
Support field technicians by troubleshooting challenges and providing solutions on the fly.
Schedule and confirm installation appointments, ensuring seamless execution.
Work closely with customers to keep them informed and manage expectations.
Coordinate materials, equipment, and resources needed for installations.
Ensure all necessary permits and documentation are in place for each job.
Track key performance metrics, technician efficiency, and job completion rates.
Proactively identify bottlenecks or delays and implement solutions.
Maintain strong communication between sales, operations, and field teams.
Follow up with customers post-installation to ensure satisfaction and address concerns.