Install Coordinator

WESTERN HEATING, AIR & PLUMBING • Orem, UT

52m • $60,000 • Onsite

About The Position

Join the Western Heating and Air Team as a Install Coordinator! At Western, we pride ourselves on delivering top-notch service to our customers and fostering a supportive work environment for our team. We're looking for a skilled, motivated, and qualified Install Coordinator to join us.

Requirements

• Prior HVAC Install Coordinating experience is a plus!
• Computer literate; Intermediate experience in Microsoft Office Suite, preferred
• Ability to multi-task and prioritize workload
• Strong customer service skills
• Self-Starter who can work independently, and as a team
• Able to communicate effectively verbally and in writing
• Pride in being organized and detailed

Nice To Haves

• Prior HVAC Install Coordinating experience
• Intermediate experience in Microsoft Office Suite

Responsibilities

• Manage the day to day scheduling operations and ensure that jobs are ready for installation.
• Perform company purchasing duties per the company’s purchasing procedures.
• Create department job files.
• Contact customers regarding scheduling issues.
• Schedule subcontractors and inspections.
• Coordinate communication between installers, field supervisors, customers, vendors, and the office.
• Update and maintain the schedule board with all sold jobs.
• Communicate scheduling issues with other departments, including sales.
• Check paperwork and timecards from the previous day’s job, and schedule any punch lists or uncompleted items.
• Ensure that at least one installer’s tools and van are inspected each week.
• Make sure that all jobs have permits and that inspections are called in timely.
• Create all job packets.
• Purchase equipment and schedule subcontractors, maintaining a five-day lead-time.
• Know the whereabouts and progress of the crew daily.
• Process extended warranties and customer rebates.
• Coordinate with vendors as needed regarding returns, warranty, delivery, etc.
• Coordinate van service and repairs with the fleet supervisor.
• Check with Dept. Managers for any job site deliveries.
• Complete paperwork for job costing, orders received, etc., and send to accounting.
• Schedule layouts and update layout & design schedules, coordinating with the Installation Manager.
• Create any reports deemed necessary to track Sales/Install information.
• Maintain equipment pricing.
• Maintain literature inventory, presentation, and stamping with company name & phone.
• Take and schedule incoming sales appointments.
• Assist H.S.A. in closing jobs through phone calls, discussion, and showroom assistance.
• Process all sales-related packet information daily, ensuring the job progression form is completely filled out.
• Process all finance documents & schedule with the customer for signage.
• Provide assistance in completing job packets.
• Act as a liaison between Customer & H.S.A., making happy calls or sending thank you cards to the customer.
• Resolve customer differences, design & mail customer thank you gifts.
• Take incoming customer calls and respond to all messages left overnight.
• Maintain the dispatch board / schedule.
• Forecast workload for 2–3 days out.
• Follow up on all pending and recommended work with customers.
• Assist in the development of marketing, advertising, and collateral creation of implementation.
• Provide necessary backup for the Sales Coordinator on phones.
• Provide weekly updates to the Satisfaction Survey, including Customer name & address for jobs installed.
• Participate in weekly sales meetings.
• Update customer files as information is received from installation (Extended warranties, equipment info, new customers, Birthday tickler file, etc.).
• Assist Warehouse in ordering parts for special orders.
• Maintain the on-call schedule, to include 1st on-call and standby installer.
• Conduct happy calls / customer surveys.

Benefits

• Competitive Pay: Earn a base pay + bonus structure. Earn $60,000!
• Work Life Balance: We understand the importance of ensuring that you have time with your families.
• Healthcare premiums paid almost 100% for employee and 50% for family.
• Retirement Plan: 401k with company match.
• Paid Time Off: 13 vacation days + 6 paid holidays!
• Professional Development: Opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed