HVAC Install Coordinator

Casteel Air•Lawrenceville, GA

3d•Onsite

About The Position

Provide administrative support to the HVAC Install Department, including: receive and process incoming orders for materials or services such as repairs and installations. Generally receives orders via mail, phone, fax, or other electronic means. Other duties include informing customers of receipt, prices, service dates, and delays; preparing contracts; coordinating HVAC Install Technician schedules; and handling complaints.

Requirements

Provide administrative support to the HVAC Install Department
Receive and process incoming orders for materials or services
Inform customers of receipt, prices, service dates, and delays
Prepare contracts
Coordinate HVAC Install Technician schedules
Handle complaints
Obtain customers' names, addresses, and billing information
Enter product numbers and specifications
Verify customer and order information
Direct specified departments or units to prepare orders
Review orders for completeness
File copies of orders
Post orders on records
Confer with technicians, sales, or warehouse to expedite or trace customer orders

Responsibilities

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Prepare invoices, shipping documents, and contracts.
Inform customers by mail or telephone of order information, such as contracted prices, service dates, and any anticipated delays.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Direct specified departments or units to prepare orders for designated customers.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or mail.
File copies of orders received, or post orders on records.
Confer with technicians, sales, or warehouse to expedite or trace customer orders.