Service Tech Coordinator

Keysight Technologies, Inc.•Roseville, CA

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that in order for people to be more creative, innovative, and thrive at all points in their careers, they must feel a sense of belonging.

Requirements

Understanding of and compliance with ESD protocol and connector care is a must.

Responsibilities

Perform calibrations and adjustments on Test Measurement and Diagnostic Equipment (TMDE).
Solve technical problems of limited scope and complexity. Escalate more difficult issues to experienced technicians.
Work with clearly defined objectives on customer service assignments that may be repetitive in nature.
Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.
Provide consistent, solid contribution to team and service center delivery goals.
Adheres to established production processes and is responsible for achieving established team production goals.
Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.
Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly.
Understanding of and compliance with ESD protocol and connector care is a must.
Maintains high workmanship standards and delivers on commitments.
Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service.