Service Tech Coordinator

Keysight Technologies, Inc.•Roseville, CA

12h

About The Position

Keysight is seeking a Service Tech Coordinator to perform calibration, adjustment, and repair work on Test Measurement and Diagnostic Equipment (TMDE). The role addresses technical problems of limited to moderate scope and complexity, escalating more difficult repairs to experienced technicians or engineering support as needed. It works toward clearly defined objectives on customer service assignments that may be repetitive in nature. Within the coordinator’s area of expertise, the position clarifies and analyzes issues, develops and implements solutions, and supports field staff and customers. The role contributes to team and service center delivery goals, follows established production processes, and supports production targets. It also helps provide customer satisfaction through effective communication and technical skills, uses Keysight resources responsibly, maintains compliance with ESD protocols, connector care requirements, and applicable service procedures, and supports high workmanship standards and continuous improvement in service delivery, quality, and customer satisfaction.

Requirements

Education, specialized training or certification, or applicable military experience.
Demonstrated electronic and mechanical competence.
Experience testing, calibrating or validating, troubleshooting, and repairing electronic test and measurement equipment.
Working knowledge of ESD requirements, connector care, and proper handling of test equipment.
Ability to organize work effectively, manage priorities, and multitask in a service environment.
Strong troubleshooting and problem-solving skills.
Effective written and verbal communication skills and ability to interact professionally with internal and external customers.
Ability to build and maintain professional working relationships with a wide range of people.
Commitment to high workmanship standards, quality, and continuous improvement.
Adherence to established procedures and high standards of business ethics.

Nice To Haves

Four or more years of related experience in calibration and repair of electronic test equipment is preferred.

Responsibilities

Perform calibrations, adjustments, and repairs on Test Measurement and Diagnostic Equipment (TMDE).
Resolve technical problems of limited to moderate scope and complexity, escalating more difficult repairs to experienced technicians or engineering support as appropriate.
Work on customer service assignments with clearly defined objectives, which may be repetitive.
Clarify and analyze issues, develop and implement actions and solutions, and support field staff and customers within the area of expertise.
Contribute to team and service center delivery goals.
Follow established production processes and support team production goals.
Support internal and external customer satisfaction through effective communication, innovation, and application of technical skills.
Use time and Keysight resources responsibly, maximize existing assets, multitask effectively, and ensure resources are used properly.
Maintain compliance with ESD protocols, connector care requirements, and applicable service procedures.
Maintain high workmanship standards and deliver on commitments.
Support continuous improvement in service delivery, quality, and customer satisfaction.