CalAIM Clinical Case Manager

Stepping up Santa Cruz • Santa Cruz, CA

4d • Onsite

About The Position

Stepping Up Santa Cruz is a nonprofit organization supporting people with complex needs, including mental health and substance use needs, developmental disabilities, medical vulnerability, and homelessness. It provides individualized advocacy and connects members with resources tailored to their needs.

The CalAIM Clinical Case Manager provides clinical care coordination and support to people enrolled in Enhanced Care Management (ECM), Community Supports (CS), and Community Health Worker (CHW) programs. The role also provides clinical consultation to Case Managers supporting members with complex behavioral health and medical needs. Work combines office-based coordination with direct community engagement and attendance at member appointments when clinically appropriate.

The organization describes this as a dynamic, challenging, and rewarding opportunity to contribute to a new program and directly support clients. It offers a 36-hour work week, training and coaching, professional growth and advancement opportunities, and compensation and benefits described below. A bachelor's degree or equivalent experience is mentioned in additional information, while the minimum qualifications require an active California MFT, LCSW, or LPCC license and at least two years of clinical experience.

Requirements

• Active California MFT, LCSW, or LPCC license.
• At least two years of clinical experience working with individuals with complex needs.
• Experience with crisis intervention, assessment, and care planning.
• Valid California Driver’s License, auto insurance, and access to an own vehicle to transport members when company van or other transportation resources are unavailable.
• Eligible to work in the United States.
• Must pass the background check required for Medi-Cal providers.
• A bachelor's degree or equivalent experience is mentioned in the additional information; the minimum qualifications section does not list a degree requirement.

Nice To Haves

• Strong understanding of Trauma-Informed Care and Harm Reduction.
• Experience working in CalAIM ECM/CS and CHW programs.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively.
• Strong organizational and time-management skills.
• Computer literacy in Microsoft Office, Excel, and EHR systems.
• Bilingual Spanish or Mixteco; the posting states a $1.00-per-hour pay bonus for bilingual Spanish or Mixteco.
• Relevant certifications may qualify for pay bonuses.

Responsibilities

• Conduct biopsychosocial assessments, diagnostic evaluations, and clinical formulations.
• Develop and update individualized care plans aligned with Trauma-Informed Care and Harm Reduction.
• Collaborate with Case Managers to support members with complex behavioral health needs.
• Perform intake assessments, including LCSS and ACE’s, and create individualized ECM and CHW care plans with appropriate clinical and social determinants of health goals and interventions.
• Coordinate care with medical providers, psychiatrists, social workers, hospitals, skilled nursing facilities, California Alliance for Health, and community partners.
• Participate in interdisciplinary team meetings and provide clinical consultation.
• Support crisis intervention, safety planning, and risk assessment.
• Attend member appointments in the community when clinically appropriate.
• Document all services in the Electronic Health Record (EHR) in compliance with Medi-Cal and CalAIM billing standards.
• Provide clinical guidance on member engagement, boundaries, and rapport-building.
• Assist with discharge planning for members transitioning from inpatient or residential care.
• Participate in ongoing training, coaching, and professional development.
• Contribute to a positive, collaborative, and inclusive team culture.

Benefits

• Three weeks of paid time off per year.
• Five days of sick leave per year.
• No-cost health coverage, with optional dental and vision coverage.
• Company-sponsored Simple IRA retirement savings plan with a 100% employer match on contributions up to 3% of salary.
• Extensive training, coaching, and tools to support professional growth.
• Opportunities for advancement.
• Potential performance-based pay increase after six months.
• Bilingual Spanish or Mixteco pay bonus of $1.00 per hour.
• Potential pay bonuses for relevant certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed