Cage Vault Teller

Island Resort & Casino•Harris, MI

3d•Onsite

About The Position

This role involves a variety of cash handling and customer service duties within a cage and vault environment. Responsibilities include managing cash, processing transactions, maintaining accurate records, and providing excellent customer service. The position requires attention to detail, adherence to procedures, and the ability to perform manual functions when necessary. Duties extend to both the front cage and back vault operations, including assisting with chip distribution, processing deposits, and handling jackpot payouts.

Requirements

Ability to sign for key and till and complete correct paperwork.
Ability to count till and be responsible for money and key.
Ability to read tell information logbook daily and memos.
Ability to take in loose coin and exchange for currency/coin.
Ability to complete money exchanges with customers.
Ability to scan slot tickets and redeem for cash.
Ability to redeem gaming chips for cash.
Ability to assist with chip checks for other tellers.
Ability to perform check cashing and/or debit/credit card advances through computerized system software.
Ability to cash Island and Hannahville checks.
Ability to cash island club gift certificates.
Ability to track Title 31 transactions (training provided).
Ability to inform other tellers on tracking.
Ability to complete a Title 31 form (MTL).
Ability to list all checks cashed on check cashing log.
Ability to perform money exchanges with other departments.
Ability to payout petty cash and payroll advance transactions.
Ability to run loose coin for other departments.
Ability to print reports on tickets redeemed.
Ability to sell tickets with report ran to exchange for money with back cage.
Ability to run reports on checks & cash advances to exchange for cash with back cage.
Ability to assist in training new tellers.
Ability to keep cage window/till supplied.
Ability to keep area neat and clean, sweep and dust cage area, vacuum carpet and lean counter tops.
Ability to fill printers, calculators and copiers with paper.
Ability to change paper in coin machines.
Ability to ensure coin machines are cleared and bags are on at beginning of shift.
Ability to clean coin machines daily.
Ability to record any problems with coin machines.
Ability to make copies of forms or paperwork.
Ability to complete a form for found money and make a copy.
Ability to distribute safety deposit boxes.
Ability to answer phone calls and transfer.
Ability to cover and lock till when away from window.
Ability to answer customer questions or concerns, supply with customer complaint form if requested.
Ability to direct customers.
Ability to provide superior customer service.
Ability to perform manual functions when computers are down: redeem tickets up to approved designated amount, and handle higher amounts with slot attendant or technician verification.
Ability to redeem tickets through system when operational.
Ability to collect tips from other departments and count them (back cage).
Ability to collect POS deposits from other departments (back cage).
Ability to complete money exchanges with Island Oasis and Hannahville Pharmacy (back cage).
Ability to distribute cards and dice (back cage).
Ability to verify chips from Poker tournaments (back cage).
Ability to fill envelopes with money for Poker tournaments (back cage).
Ability to clean dirty and/or wet coin and chips (back cage).
Ability to accept bill acceptor money from slots for Count team (back cage).
Ability to distribute chip fills for gaming tables, call security, sign and complete paperwork (back cage).
Ability to process taxable payouts: make copy of Driver's License and original slot ticket, have customer fill out a W-9, verify information, and pay jackpot amount (back cage).
Ability to distribute and track tills and keys for other departments (back cage).
Ability to count money and coin fills for redemption window (back cage).
Ability to exchange money with front line teller (back cage).
Ability to cash in and record chips, slot tickets, checks and coin machine receipts with tellers (back cage).
Ability to track tickets redeemed from tellers (back cage).
Ability to distribute and track wallets issued to Slot Technicians and count money when returned (back cage).
Ability to give (clear box) 4K Jackpot box to security for Poker (back cage).
Ability to log tickets manually on paper when computer will not accept them (back cage).
Ability to complete manual jackpots and fill slips when system goes down (back cage).
Ability to enter all manually performed information into the system when it is back up and running (back cage).
Ability to repack tills at end of shift.
Ability to sign paperwork and keep track of till at shifts' end, turn paperwork into Management.

Nice To Haves

Training on Title 31 transactions will be provided upon hire.

Responsibilities

Sign for key and till, complete correct paperwork.
Count till, responsible for money and key.
Read tell information logbook daily and memos to keep up to date.
Take in loose coin for customers and exchange for currency/coin.
Complete money exchanges with customers.
Scan slot tickets from customers and redeem for cash.
Redeem gaming chips from customers in exchange for cash.
Assist with chip checks for other tellers.
Perform check cashing and/or debit/credit card advances for patrons through computerized system software.
Cash Island and Hannahville checks (these are not run through check cashing software).
Cash island club gift certificates.
Track Title 31 transactions when required (will be trained upon hire).
Inform other tellers on tracking.
Complete a Title 31 form (MTL) when a customer has reached a certain amount.
List all checks cashed on check cashing log.
Perform money exchanges with other departments.
Payout petty cash and payroll advance transactions when required.
Run loose coin for other departments.
End of shift or when necessary, print report on tickets redeemed.
Sell tickets with report ran to exchange for money with back cage.
Run reports on checks & cash advances to exchange for cash with back cage.
Assist in training new tellers.
Keep cage window/till supplied with what is needed and required.
Keep area neat and clean, sweep and dust cage area, vacuum carpet and lean counter tops.
Fill printers, calculators and coper with paper as needed.
Change paper in coin machines as needed.
Ensure that coin machines are cleared and bags are on at beginning of shift.
Clean coin machines daily.
Record any problems with coin machines.
Make copies of any forms or paperwork that is needed.
Complete a form for found money when needed and make a copy.
Distribute safety deposit boxes as requested by patrons who want one.
Answer phone calls and transfer as necessary.
Cover and lock till when away from your window.
Answer customer questions or concerns, supply with customer complaint form if requested.
Direct customers in the right direction when asked for assistance.
Provide superior customer service to both internal and external customers by being polite/courteous.
When computers are down must perform manual functions: Redeem tickets up to approved designated amount, if higher, need slot attendant or technician to verify before redeeming and let them.
When computer system is back up and running, redeem tickets through system.
When working in the back cage, perform the following duties: Collect tips from other departments and count them.
Collect POS deposits that are not dropped into the RBG machine from other departments.
Complete money exchanges with the Island Oasis and Hannahville Pharmacy.
Distribute cards and dice (Supervisor logs in book).
Verify chips from Poker tournaments.
Fill envelopes with money for Poker tournaments.
Clean dirty and/or wet coin and chips as necessary.
Accept from slots bill acceptor money that is dropped and put aside for Count team.
Distribute chip fills for gaming tables, call security, sign and complete paperwork.
Distribute money to slot attendant for payout/jackpots.
Process taxable payouts: make copy of Driver's License and original slot ticket, have customer fill out a W-9. Make sure customer information on W-2G matches info on license and W-9 form and pay slot attendant jackpot amount.
Distribute and track tills and keys for other departments.
Count money and coin fills for redemption window.
Exchange money with front line teller.
Cash in and record chips, slot tickets, checks and coin machine receipts with tellers.
Track tickets redeemed from tellers.
Distribute and track wallets issued to Slot Technicians and count money when wallets are returned.
Give (clear box) 4K Jackpot box to security for Poker.
When computers are down must perform manual functions: Log tickets manually on paper when computer will not accept them.
Complete manual jackpots and fill slips when system goes down.
When system is back up and running, enter all information that has been performed manually.
Repack tills at end of shift.
Sign paperwork and keep track of till at shifts' end, turn paperwork into Management.
All other duties as assigned by Department Director and/or Supervisors.