Cage Supervisor (Swing/Grave Shift)

Churchill Downs Incorporated•Louisville, KY

About The Position

At Derby City Gaming Downtown, gaming enthusiasts can enjoy nearly 500 of the most popular games, Fascinator Wine Bar and Trophy Bourbon & Cigars Bar, sports bar with live entertainment most weekends and a Kentucky Derby Gift Shop.” JOB SUMMARYThe Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

Requirements

Leadership abilities demonstrated in supervising the department’s operations.
Maintaining a professional working relationship among all internal and external guests.
Oral and written communication skills.
Willingness to assume overall responsibility relative to the performance of the department.
Three to five years of experience in a cashier/banking environment.
Ability to obtain a valid Racing License.

Nice To Haves

2-year degree in related field or equivalent work experience preferred.
Two to three years of leadership experience preferred.

Responsibilities

Responsible for supervising the daily operation of Cage and Player Services.
Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.
Delegate duties and assign responsibilities to Team Members.
Complete and process performance reviews.
Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
Review daily staffing levels to maintain a budgeted level of employment.
Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
Abide by and ensure that all policies and procedures are being followed to safeguard the company’s assets and funds.
Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.
Other duties as assigned.