CAGE SHIFT SUPERVISOR

Chukchansi Gold Resort & Casino•Coarsegold, CA

2d•Onsite

About The Position

Responsible for ensuring that all accounting activities in the Cage & Credit Departments are performed accurately and efficiently in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal and State Tax Commissions, and established company policies, procedures and controls. This position is also responsible for all operations of the Cage and for maintaining and safeguarding Cage windows and for direction of Cage Cashiers on an assigned shift.

Requirements

Bachelor’s degree in Accounting, Business Administration or related area from a four year college or university; or a minimum of one year related Casino Cage experience and/or training; or an equivalent combination of education and experience.
Minimum of one-year in Casino Cage required.
Must possess excellent communication, organizational, and analytical skills.
Must be extremely numbers-oriented and computer literate.
Ability to read, analyze, and interpret documents such as technical procedures, financial reports, policies and procedures, and governmental regulations.
Must possess the ability to respond to common inquiries or complaints from guests, Team Members and regulatory agencies.
Ability to write reports and correspondence and must be able to effectively present information in one-on-one and small group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.

Nice To Haves

Minimum of six months experience at the level of Main Bank Cashier or above preferred.

Responsibilities

Interacts effectively with the public and people.
Performs excellent guest service at all time.
Performs all jackpot and fill transactions at Team Member window.
Performs all job functions of and oversees Main Back Cashiers and Cage Cashiers.
Redeems coupons, coins, chips and tokens for coin and/or cash.
Approves Cage Cashier and Main Bank Cashier transactions over allowable limits.
Researches variances and other discrepancies.
Monitors the balancing of monies received and disbursed.
Assists in the completion of either In-House or casino credit applications.
Conducts operation of basic Cage machinery, including jetsorts, bill counters, 10-key calculators, coin wrappers, etc.
Monitors all financial activities within the department which relate to the Cage to ensure that all applicable laws, rules, regulations and controls of the Company, the Federal and State Tax Commissions, and the Gaming Commission are enforced during their assigned shift.
Brings Team Member concerns beyond their realm of authority and/or problems and unusual customer activities to the attention of the Assistant Cage Shift Manager
Maintains and monitors Team Member documentation, disciplinary actions and evaluations on a per month basis.
Monitors efficient placement of staff to ensure optimum coverage in all areas of the department.
Performs functions of Main Bank/Cage Cashiers during temporary staffing shortages.
Handles guest disputes.
Maintains a consistent and regular attendance record.
Performs any reasonable request made by management.
May be used as an usher as needed by management for events.
Directly supervises the activities of all Team Members in the Cage on assigned shift.
Carries out supervisory responsibilities in accordance with the organization’s policies and procedures and applicable laws.
Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.