Cafe Supervisor

The Marcus Corporation • Milwaukee, WI

6d • Onsite

About The Position

The Café Supervisor oversees daily coffee shop and lunch service operations, leading staff and ensuring exceptional guest experiences while maintaining food quality and operational standards. The role includes supervising café operations, supporting employees, monitoring service and food quality, controlling costs and inventory, handling guest concerns, and performing front- and back-of-house tasks as needed. The standard schedule is Monday through Friday, starting around 6 a.m.; the role may also require a flexible schedule that includes closing shifts, evenings, weekends, holidays, and special events.

Saint Kate – The Arts Hotel is a modern luxury hotel in Milwaukee’s Theater District, described as a creative hub inspired by music, painting, sculpture, and design. It is part of Marcus Hotels & Resorts, a division of The Marcus Corporation. The employer emphasizes creating extraordinary experiences for guests and associates and is an equal opportunity employer.

Requirements

• Previous restaurant, hospitality, or food and beverage supervisory experience is preferred.
• Ability to lead and motivate a team while maintaining a positive, guest-focused work environment.
• Strong communication, organizational, and leadership skills, with the ability to multitask in a fast-paced environment.
• Ability to handle guest concerns professionally and resolve issues with sound judgment.
• Working knowledge of food safety, sanitation, and health department regulations.
• Proficiency in POS systems, cash handling procedures, and basic computer functions.
• Ability to read, write, and speak English to communicate effectively with guests, associates, and leadership.
• Ability to maintain a professional appearance, positive attitude, and high level of guest service.
• Ability to work a flexible schedule, including closing shifts, evenings, weekends, holidays, and special events.
• Ability to stand for extended periods; lift or carry up to 30 pounds; and perform physical tasks including bending, kneeling, lifting, reaching, and twisting.

Nice To Haves

• Previous restaurant, hospitality, or food and beverage supervisory experience.

Responsibilities

• Oversee daily café operations, enforce policies, maintain cleanliness, and uphold hospitality and appearance standards.
• Train, coach, and support staff to deliver exceptional customer service and quality food and beverage offerings.
• Monitor food quality, preparation, and service standards, making adjustments as needed to ensure consistency.
• Control labor and operating costs while maintaining inventory accuracy and appropriate stock levels.
• Provide excellent guest service, resolve concerns promptly, and promote hotel amenities and offerings.
• Operate the POS system accurately and ensure timely, efficient food and beverage service.
• Perform front- and back-of-house functions as needed, including barista, cashier, food preparation, cooking, and cleaning duties.

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Discounted parking and bus pass program
• Two-for-one movie theater coupons at Marcus Theatres
• Career growth opportunities and the ability to transfer between properties while maintaining service with the company
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed