Cafe Supervisor

Marcus Corporation • Milwaukee, WI

6d • Onsite

About The Position

The Café Supervisor oversees daily coffee shop and lunch service operations, leading staff and ensuring exceptional guest experiences while maintaining food quality and operational standards. The role includes managing café operations, supporting staff, maintaining service and sanitation standards, and performing front- and back-of-house duties as needed. The standard schedule is Monday through Friday, starting around 6 a.m.; the position may also require a flexible schedule, including closing shifts, evenings, weekends, holidays, and special events.

Requirements

• Ability to lead and motivate a team while maintaining a positive, guest-focused work environment.
• Strong communication, organizational, and leadership skills, with the ability to multitask in a fast-paced environment.
• Ability to handle guest concerns professionally and resolve issues with sound judgment.
• Working knowledge of food safety, sanitation, and health department regulations.
• Proficiency in Point of Sale (POS) systems, cash handling procedures, and basic computer functions.
• Ability to read, write, and speak English to effectively communicate with guests, associates, and leadership.
• Ability to maintain a professional appearance, positive attitude, and high level of guest service.
• Ability to work a flexible schedule, including closing shifts, evenings, weekends, holidays, and special events.
• Ability to stand for extended periods, lift or carry up to 30 pounds, and perform physical tasks including bending, kneeling, lifting, reaching, and twisting.

Nice To Haves

• Previous restaurant, hospitality, or food and beverage supervisory experience.

Responsibilities

• Oversee daily café operations, enforce policies, maintain cleanliness, and uphold hospitality and appearance standards.
• Train, coach, and support staff to deliver exceptional customer service and quality food and beverage offerings.
• Monitor food quality, preparation, and service standards, making adjustments as needed to ensure consistency.
• Control labor and operating costs while maintaining inventory accuracy and appropriate stock levels.
• Provide excellent guest service, resolve concerns promptly, and promote hotel amenities and offerings.
• Accurately operate the POS system and ensure timely, efficient food and beverage service.
• Perform front- and back-of-house functions, including barista, cashier, food preparation, cooking, and cleaning duties as needed.

Benefits

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Discounted parking and bus pass program.
• Two-for-one movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another while maintaining service with the company.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed