Cafe Specialist (full-time)

Living Spaces•Thornton, CO

About The Position

The Café Specialist delivers a high-quality guest experience by preparing and serving food and beverages while maintaining a clean, safe, and compliant café environment. The role supports showroom operations by upholding visual merchandising standards and helping maintain an organized, inviting, sales-ready space. Working in partnership with the sales team, the Café Specialist engages guests using the Living Spaces Guest Engagement Model and contributes to sales performance. Success is measured by achieving targeted Sales Per Hour (SPH), meeting company KPIs, and maintaining strong guest satisfaction results. The position involves greeting guests, taking and fulfilling orders, preparing food and drinks, maintaining food safety and cleanliness, processing transactions, stocking and managing inventory, and supporting café and store operations. The role may also assist with furniture assembly and product preparation when supporting broader store needs. The position has no supervisory responsibilities.

Requirements

High school diploma or GED equivalent.
1–2 years of experience in a fast-paced, high-traffic, guest-facing, interactive retail environment or a related customer service field; an equivalent combination of education and experience will be considered.
Proficient experience with Microsoft Office programs.
Food Handler Permit and Alcohol Beverage Certification as designated by state and local agencies.

Responsibilities

Greet guests, take food and beverage orders, describe menu items, and suggest products.
Prepare and serve food and beverages, including basic food preparation and serving alcohol, coffee, and non-alcoholic drinks to guest specifications.
Maintain proper food storage, rotation, and handling practices to prevent spoilage and waste and comply with food health and safety guidelines.
Clean and sanitize food preparation tools, equipment, and food-handling surfaces, including counters and microwaves, before and after use.
Maintain cleanliness in service, seating, and food preparation areas, promptly addressing spills and leaks.
Operate POS systems, cash registers, and credit card machines to process transactions accurately.
Stock food, merchandise, and supplies; order products; and manage inventory levels for café operations.
Promote a positive, guest-focused environment aligned with brand standards and service expectations.
Use company systems, tools, and established processes to support daily café and store operations.
Execute visual merchandising standards, including applicable style guide directives and labeling in café areas.
Assist with furniture assembly and product preparation according to company guidelines when supporting broader store needs.
Work toward SPH and KPI targets, analyze results, and partner with leadership to improve performance and guest satisfaction.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center Team Members based on meeting specific goals and KPIs.
Medical insurance for eligible full-time Team Members.
Dental insurance for eligible full-time Team Members.
Vision insurance for eligible full-time Team Members.
401(k) with Company match for full- and part-time Team Members.
Vacation for eligible full-time Team Members or as otherwise required by applicable law.
Paid sick leave for full- and part-time Team Members.
Flexible or health spending account for eligible full-time Team Members.
Employee Assistance Program for full- and part-time Team Members.
Holiday pay for eligible full-time Team Members.
Life insurance for eligible full-time Team Members.
Overtime pay is available for eligible, non-exempt Team Members.
Expense reimbursement as required by applicable law and Company policy.