Cafe Sales and Marketing Coordinator - HRC Atlanta

Hard Rock Hotel & Casino Ottawa•Atlanta, GA

22d•Onsite

About The Position

To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales.

Requirements

Some college coursework completion.
Presentation of a professional image to guests, clients, and potential function coordinators.
Composure during stressful events.
Possession of a take charge attitude tempered with diplomacy.
Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.
Must possess strong communication and listening skills, excellent reading and writing.
Maintain professional language, either written or spoken, to communicate.
Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
Multiple language abilities a plus, fluency in English required.

Responsibilities

Write and negotiate sales and marketing contracts according to Corporate procedures.
Assembling of the Cafe Event Calendar and Brand Calendar.
Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge.
Communication and follow up with Group Travel Planners and marketing partners.
Administration of package programs.
Ensure receipt of payment from client by following Corporate procedures.
Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.).
Updating of “cafe” website to be communicated with Support Center On-Line Marketing team.
Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings.
Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.
Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.
Liaise between Support Center Sales & Marketing departments and the cafe.
Work with SM, GM, and KM to ensure that contract/menu is executable.
Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff.
Coordinate operations between departments.
Attend client functions marketing events and designated parties to provide support and representation of the department.
Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand.
Maintain high morale.
Operate ethically to protect the image of Hard Rock.
Utilize programs designed to help Save the Planet.
Oversee daily execution of social activity for Hard Rock Cafe on Instagram, Facebook, – ensuring content is engaging, compelling and meets brand standards
In partnership with S&M Manager and social agency, define and continually evolve the overall Cafe social strategy including tone, voice and positioning across all channels
Provide on-site social coverage for events, activations, appearances and photoshoots to produce social content at events
Partner with S&M Manager to authentically integrate promotions, limited-time offers and new offerings
Work with digital teams to utilize engaged organic content audiences in our paid campaigns
Partner with other social leaders to integrate Cafe social content across Hard Rock social channels including master brand.
Own community management across all Cafe channels, engaging fans and participating in cultural conversations
Manage content production workflows, approvals, and publishing, ensuring operational excellence, timeliness, and consistency with the brand.
Oversee creator and influencer campaigns with agency partners to maximize content opportunities and achieve pre-determined engagement and performance benchmarks.
Monitor cultural, digital, and industry trends, providing insights and recommendations to drive innovative content and maintain brand relevance.