Manager, Cafe Sales and Marketing

Hard Rock Hotel & Casino Ottawa•San Francisco, CA

1d•$100,000 - $146,300

About The Position

Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries, operating Rock Shops®, Live Performance Venues, and Cafes. HRI also has a joint venture, Hard Rock Digital, focusing on online and retail sportsbooks and internet gaming. The company boasts the world's largest collection of music memorabilia and has received numerous accolades for guest satisfaction and as a best-managed company. The Sales and Marketing Manager is responsible for directing Cafe sales and marketing efforts in alignment with the overall Cafe operating strategy. This role supports the Cafe’s Senior Leadership Team in maintaining brand standards, core values, and achieving business objectives. The position requires financial comprehension of the Cafe’s budget and P&L, execution and development of marketing initiatives, and development of sales strategies for consistent growth. The manager will also manage marketing expenses, partner across departments to ensure brand standards, market a multi-product business line to diverse guest profiles, and foster a customer-centric environment. Key responsibilities include executing guest satisfaction standards, ideating and executing meetings and events, assisting in talent acquisition and retention, defining team goals, and supporting team development and advancement. The role also involves serving as a Learning Coach to drive continuous improvement and employee retention, and maintaining a self-motivated approach to personal and professional growth. This job description outlines essential functions but may not encompass all assigned tasks.

Requirements

5+ years in a sales and marketing role preferably in a hospitality setting.
Experience with CRM platforms.
Expertise in social media platforms.
Genuine enthusiasm and aptitude for sales.
Excellent verbal and written communication skills.
High level of business acumen and common sense.
Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
Must possess strong communication and listening skills, excellent speaking, reading and writing.
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
Fluency in English required.

Nice To Haves

Background in music industry a plus.
Multiple language abilities a plus.

Responsibilities

Demonstrate financial comprehension of the Cafe’s budget and P&L.
Execution and development of marketing initiatives.
Development of sales strategies that generate consistent year-over-year entrée count growth.
Manage marketing expenses in accordance with the Cafe’s budget and forecast models.
Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local).
Foster an environment of customer service in which all team members put the guest first in every situation.
Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met.
Ability to ideate and execute meetings & events that exceed the expectations of all clients.
Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
Support team development and advancement along well-defined career paths.
Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
Possess a self-motivated approach to his/her own personal and professional growth.