Cafe and Retail Manager, 16th Street

Dandelion Chocolate•San Francisco, CA

12d•Onsite

About The Position

Dandelion Chocolate is seeking a seasoned manager to run their brick-and-mortar shop at their 16th Street Factory location in San Francisco's Mission District. The ideal candidate is an independent self-starter with a passion for connecting guests with quality, handmade products and a knack for developing and leading a team. This role involves overseeing daily operations, engaging guests, sharing the Dandelion story and bean-to-bar chocolate knowledge, and driving improvements in the cafe and retail experience. The manager will work closely with other departments and leadership to achieve company goals and foster a positive team and guest environment.

Requirements

Proven ability to manage, train, and motivate small groups of people.
Technical know-how including Google Docs, spreadsheets, and the ability to track and report purchases, inventory, and cash reports with bookkeeping tools on a weekly basis.
Phenomenal soft people skills.
Proven ability to connect bigger company goals to the performance of a team using measurable metrics.
The agility to think quickly on your feet and deal with each day’s inevitable surprises.
Two years minimum management experience in a food service or service-related establishment.

Nice To Haves

Has been able to work on projects within a team and produce measurable results.
A clear vision for how the cafe can continue to improve, broken into concrete quarterly milestones.

Responsibilities

Goal Setting: Work with leadership to understand annual goals and set a compelling vision that inspires the team to raise the bar each year.
Team Management: Hire, train, schedule, and foster a 5-6 person team that values excellence and proactively makes a customer’s experience better without prescriptive guidelines. Complete quarterly check-ins, annual reviews, provide timely day-to-day feedback, and develop a bench of leadership.
Daily Operation: Develop checklists, SOPs, and research tools to ensure merchandise is in stock, the workspace is clean, retail shelves reflect a thoughtful experience, and orders are timely and accurate.
Guest Engagement: Proactively develop ideas to improve retail displays, experiment with menu items, and develop more authentic, thoughtful visitor experiences.
Relationships: Develop authentic rapport and working relationships with other managers, neighbors, and office management.
Reporting: Monitor, track, and analyze sales data. Report quarterly goals and projects to the company, Director, VP, and CEO.
Facilities: Ensure the space is operating at its best with humming equipment, well-lit spaces, up-to-date chalkboard menus, and well-maintained infrastructure.
Other duties as needed.