Cafe and Retail Associate- Ferry Building

Dandelion Chocolate•San Francisco, CA

8d•Onsite

About The Position

Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients, cocoa beans and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment cacao beans. Now we’re seeking a Full-time Café and Retail Associate at our Ferry Building shop who will celebrate the care and thoughtfulness that goes into our chocolate through thoughtful service of our drinks and pastries. As an associate, you’ll first learn everything about chocolate from where it’s grown, how it’s processed, and how to make your own batch of chocolate. With the variety of visitors that come through the Ferry Building every day, you'll become an expert taster of all of our drinks, treats, and bars and know how the cocoa origin impacts the flavor of the chocolate bar. While we’re chocolate makers, we are also passionate and excited about coffee, and we train with Ritual Coffee Roasters. This role starts at $21/hour plus tips. A typical café day might start with reading the daily café report and knowing to expect the dishwasher repair person in the morning and a walking tour group around noon. When the line is down the corridor, your focus turns to ensuring each person receives a thoughtful, exquisite experience. During welcomed breaks from the rushes, you might restock the retail shelves, sweep the floor, or adjust the espresso machine to ensure that shots are pouring consistently.

Requirements

Weekend & Weekday Availability: Our shop is open 7 days/week so some flexibility in scheduling is helpful. We are looking for availability Sunday-Thursday.
Great Interpersonal Skills: you should be able to develop a quick rapport with customers by detailing our chocolate making process and why you relate to it, inspiring guests to learn more about chocolate!
Proven ability to work well within a team environment.
1-2 years of retail or customer-facing work experience in a fast-paced environment.
Fluent spoken English is required.

Nice To Haves

Experience making espresso drinks is a huge plus!
Additional language skills are a plus as we frequently host guests from all over the world!

Responsibilities

Create hot chocolate drinks and espresso drinks with our manual machine and brew coffee with a consistent level of excellence.
Know allergen information and be able to answer questions about our chocolate, pastries, and drinks with ease.
Make recommendations for pairing chocolate with espresso drinks based upon your chocolate knowledge and experience.
Regardless of the day of the week or the crowds, guests can depend upon you for an amazing drink and pastry experience.
Be timely, dress professionally, and develop long-standing relationships so that visitors look forward to your thoughtful attention.
Identify ways to improve operating procedures, checklists, and documentation so that your individual observations benefit the entire team and lead to all-around cafe improvements.
Be a positive, team-oriented player who brings the team up even when the line is out the door.
Other tasks as necessary