Cafe and Catering Associate
About The Position
The Cafe and Catering Associate is responsible for catering the Houston Food Bank’s banquet services and managing the café registers. This position setups up tables and food service areas for catering events, manages the café cash registers by greeting and welcoming guests, collecting payments, and providing pricing information. This position ensures a warm and welcoming guest experience to all Houston Food Bank customers. This role is required to work evenings, weekends, and holidays as scheduled. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).
Requirements
- High School Diploma from an accredited school or general education development (GED) certificate
- 1 year of experience working in a kitchen or restaurant environment
- 1 year of customer service and cash handling experience
- Ability to perform basic arithmetic, including the use of percentages
- Excellent written and verbal communication skills
- Ability to work with a diverse population
- Strong administrational, organization, and follow-through abilities
- Strong internal and external customer interaction skills
- Time management skills and the ability to multi-task
- Carries out responsibilities in accordance with HFB policies.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Is legally able to work in the United States.
Nice To Haves
- 1+ years of catering experience preferred
- 1+ years of barista experience preferred
- Knowledge of basic cooking and baking skills, culinary terms, commercial food service equipment & quantified cooking
- Courtesy and tact in dealing with guests, co-workers, as well as others in the community
Responsibilities
- Collects payments.
- Answers customers questions about goods or services.
- Helps customers find products and pricing information.
- Issues receipts, refunds, credits, or changes due to customers.
- Greets customers entering and exiting the establishment.
- Monitors and balances the cash register.
- Calculates and records the total amount of transactions.
- Resolves and or escalates any complaints from customers to the supervisor.
- Maintains a clean work area and maintains personal hygiene.
- Communicates with staff involved with scheduling catering clients regarding menu requests, and special delivery requests.
- Prepares, assembles, and sets up catering requests for delivery.
- Delivers, set ups, and service catered events.
- Cleans up and returns catered events to pantries.
- Maintains an “on time” delivery schedule for catered events.
- Acts as the “Guest Services Contact” between catered event participants and HFB.
- Organizes and maintains all conference area locations including storage areas.
- Keeps all equipment services ready and inventoried.
- Participates in assignments/projects, which achieve the established goals of HFB and the client.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
