Cafe FOH/BOH Team Member

Urban Air Adventure Parks•Gilroy, CA

1d•Onsite

About The Position

Café Team Members serve food and drinks to guests efficiently at the Urban Air Café. Work takes place in the kitchen and/or service area and includes cashiering, interacting with guests, cooking, preparing food, and serving it. Team Members are expected to work quickly and with a sense of urgency while providing excellent guest service and care.

Requirements

High school diploma or equivalent.
Basic addition and subtraction skills.
Friendly and engaging personality, with good written and verbal communication skills and the ability to work under pressure.
Comfort working with the public, initiating conversations, welcoming guests, and providing good service.
Willingness to learn, take instruction, work independently, support teammates, and multitask.
Effective, organized, and efficient team player with discipline and a sense of urgency.
Accountability for high personal standards of conduct and professionalism.
Ability to work days, nights, and/or weekends as required.
Ability to work in a noisy, fast-paced environment with distracting conditions.
Ability to move around the facility and stand for long periods.
Ability to lift and carry up to 30 lbs.

Nice To Haves

Some college education preferred.
Previous restaurant or quick-service experience preferred.
ServSafe or similar food-handling certification preferred.

Responsibilities

Provide a high standard of guest relations and care when assisting guests at the counter.
Advise guests on products and menu selections to support a positive experience and repeat business.
Maintain adequate supplies and consumables in the Café.
Manage queues, exceed guest expectations, and upsell to maximize profit.
Keep the Café and surrounding areas clean and tidy, including clearing tables, washing dishes, and taking out trash.
Address guest complaints initially and report feedback to the Leadership Team.
Follow established guidelines and operating procedures.
Measure and assemble ingredients for menu items.
Cook and store food at appropriate temperatures.
Rotate stock according to established procedures.
Comply with health code regulations.
Keep kitchen and storage areas clear and organized.
Participate in staff meetings and training as required.
Perform other duties as assigned by Leadership.