Cafe FOH/BOH Team Member

Urban Air Adventure Parks•Salem, OR

11d•Onsite

About The Position

Café Team Members serve guests food and beverages efficiently at the Urban Air Café. Work takes place in the kitchen and/or service area and may include cashiering, interacting with guests, cooking, and preparing and serving food. Team Members are expected to work quickly with a sense of urgency while providing excellent guest service and care.

Requirements

High school diploma or equivalent.
Basic addition and subtraction skills.
Friendly and engaging personality, with good written and verbal communication skills and the ability to work under pressure.
Comfort working with the public, initiating conversations, welcoming guests, and providing good service.
Willingness to learn, take instruction, work independently, support teammates, and multitask.
Effective, organized, and efficient team player with discipline and a sense of urgency.
Accountability for high personal standards of conduct and professionalism.

Nice To Haves

Some college education.
Previous restaurant or quick-service experience.
ServSafe or similar food-handling certification.

Responsibilities

Provide high standards of guest relations and care at the counter.
Advise guests on products and menu selections to support a positive experience and repeat business.
Maintain adequate supplies and consumables in the Café.
Manage queues, exceed guest expectations, and upsell to maximize profit.
Keep the Café and nearby areas clean and tidy, including clearing tables, washing dishes, and taking out trash.
Initially handle guest complaints and report feedback to the Leadership Team.
Follow established guidelines and operating procedures.
Measure and assemble ingredients for menu items.
Cook and store food at appropriate temperatures.
Rotate stock according to established procedures.
Comply with health code regulations.
Maintain organized kitchen and storage areas.
Participate in staff meetings and training as required.
Perform other duties assigned by Leadership.