Cafe Manager

Urban Air Adventure Parks•Gilroy, CA

About The Position

The Café Manager oversees operations of the Urban Café and guides the performance of Team Members. This is a practical, hands-on role, with much of the working time spent in the kitchen and service area cooking, preparing, and serving food. The Café Manager works quickly and with a sense of urgency while remaining friendly to guests and supportive of the team. The role includes managing and training the café team, maintaining operational standards, controlling inventory and minimizing waste, and ensuring cleanliness and hygiene. The manager handles guest concerns related to the café, participates in staff meetings and training as needed, and performs other duties assigned by the General Manager.

Requirements

High school diploma or equivalent required.
At least two years of previous food-and-beverage experience in quick service and/or restaurant settings.
Current ServSafe or similar food-handling certification, or willingness to attain certification within the first 30 days of employment.
Ability to lead, motivate, and empower team members.
Ability to align team members with Urban Air culture by balancing seriousness with fun.
Ability to take initiative, recognize problems, and solve them.
Excellent interpersonal and communication skills.
Ability to set goals and convert plans into action.
Ability to recognize performance patterns and strategize solutions.
Good judgment in decision-making.
Openness to feedback and self-improvement.
Ability and willingness to be accountable for high personal standards of conduct and professionalism.
Ability to serve as a role model by demonstrating and upholding Urban Air policies and standards.
Ability to work days, nights, and/or weekends as required.
Ability to work in a noisy, fast-paced environment with distracting conditions.
Ability to move around the facility and stand for long periods.
Ability to lift and carry up to 30 pounds.

Nice To Haves

Some college preferred.
One to three years of management experience in the hospitality field preferred.

Responsibilities

Support the proper execution of all processes, systems, and standards.
Ensure deliveries are received correctly and logged.
Maintain effective inventory control, storage, and rotation to minimize waste.
Manage the Urban Café team and ensure team members consistently meet expected standards.
Adhere to scheduled shifts and stay beyond them when business needs or circumstances require.
Train café team members to prepare the full menu, and train front-of-house staff to prepare drinks and ready-to-eat foods to the required high standard.
Establish and maintain high standards for punctuality, attendance, and attitude.
Establish and model high standards of cleanliness and hygiene, including maintaining a regular deep-clean schedule.
Keep the Urban Café clear, well-organized, and easy to access.
Handle guest concerns pertaining to the Urban Café.
Participate in regular staff meetings and training as required.
Perform other duties assigned by the General Manager.