Cafe Manager

Stella Maris • Lutherville, MD

3d

About The Position

The Cafe Manager manages daily cafe operations at Stella Maris, overseeing retail service, product availability, stocking, inventory accuracy, staff performance, sanitation, and sales. The role anticipates customer demand and coordinates food production and ordering needs with the Executive Chef to maintain product availability throughout posted service hours while controlling waste and cost. The Cafe Manager also assists with catering planning, preparation, setup, service, and follow-through as assigned.

The position is responsible for maintaining a clean, organized, welcoming cafe with accurate pricing, clear menu and product signage, appealing displays, and dependable service. It checks opening readiness and monitors food, beverages, grab-and-go items, condiments, disposables, and other supplies during service, assigning replenishment duties and verifying completion. The manager reviews sales patterns, customer requests, upcoming events, and prior shortages to forecast demand and coordinate timely replenishment or approved alternatives with the Executive Chef.

The Cafe Manager addresses complaints and recurring service issues, communicates corrective steps to leadership, and verifies sustained improvement. The role maintains par levels, reviews stock daily, recommends par adjustments, completes scheduled physical inventory counts, and keeps accurate records of stock, waste, spoilage, and transfers. It assists with approved catering requests according to procedures and plans staff assignments and coverage for service periods, closing, and assigned catering events, providing hands-on support as needed.

Requirements

• High school diploma or equivalent.
• Minimum three years of relevant retail food service experience.

Responsibilities

• Manage daily cafe operations, including retail service, product availability, stocking, inventory accuracy, staff performance, sanitation, and sales.
• Coordinate food production and ordering needs with the Executive Chef to maintain availability during posted service hours while controlling waste and cost.
• Assist with catering planning, preparation, setup, service, and follow-through as assigned.
• Maintain a clean, organized, welcoming cafe with accurate pricing, clear signage, appealing displays, and dependable service.
• Check opening readiness and monitor food, beverages, grab-and-go items, condiments, disposables, and other supplies throughout service.
• Assign replenishment duties and verify that they are completed.
• Review sales patterns, customer requests, upcoming events, and prior shortages to forecast demand and coordinate timely replenishment or approved alternatives.
• Respond to complaints and recurring service issues, communicate corrective steps to leadership, and verify that improvements are sustained.
• Maintain established par levels, review stock daily, and recommend adjustments based on sales, usage, delivery schedules, and upcoming needs.
• Complete scheduled physical inventory counts and maintain accurate records of stock on hand, waste, spoilage, and transfers.
• Assist with approved catering requests in accordance with room booking and catering procedures; review event details and responsibilities with the Executive Chef and dining leadership.
• Plan staff assignments and coverage for opening, peak service, replenishment, closing, and assigned catering events.
• Provide hands-on assistance when needed and verify completion of daily duties.

Benefits

• Paid time off (PTO) and company-paid holidays.
• Tuition reimbursement.
• 403(B) retirement plan with generous company match and “Catch Up” provision.
• Competitive health, prescription, vision, and dental benefits.
• Discounts on auto and home insurance and Verizon plans.
• Pet Wellness coverage, legal assistance, and identity protection.
• Mental health resources and other employee wellness opportunities through the Employee Assistance Program.
• Perks at Work savings on brands, travel, tickets, dining, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED