Café - Line Cook

Outpost Natural Foods•Milwaukee, WI

About The Position

The Café Line Cook ensures a high level of service for internal and external customers and produces healthy, tasteful, natural products while following sanitation and production standards. The role works in a fast-paced kitchen and retail environment, including during busy periods on weekends, afternoons, and evenings. It reports to the Café Manager and is classified as hourly, union, and journeyperson; the posting indicates part-time or full-time status. The position prepares customer entrees, ingredients, and other production items; maintains food safety, sanitation, storage, labeling, and cleaning standards; and supports café operations such as ordering, receiving, stocking, inventory control, and opening and closing. It also provides customer service, handles questions and complaints, backs up counter staff, and helps coordinate, train, and support café staff. The work environment may involve moving mechanical equipment, hot and cold conditions, and moderate to loud noise. Physical requirements include standing, walking, bending, reaching, using hands and fingers, close and distance vision, depth perception, focus adjustment, regular use of sharp cutting instruments, and lifting up to 60 pounds.

Requirements

Outstanding customer service skills.
Demonstrated ability to adhere to sanitation and production guidelines.
Skill in using a knife.
Attention to detail and good organizational skills.
Ability to handle multiple demands and work under time pressures.
Willingness to learn and take on new responsibilities.
Ability to remain objective, neutral, and calm under pressure.
Ability to maintain a cooperative, friendly, and outgoing attitude.
Regular, predictable attendance.
Effective communication skills.
Ability to read and comprehend instructions.
Ability to follow systems, procedures, and policies.
Ability to adapt quickly to changing conditions and work in a fast-paced environment.
Ability to stand, walk, bend, and reach; use hands or fingers to handle or feel; and meet specified vision requirements.
Regular use of sharp cutting instruments and ability to lift up to 60 pounds.

Nice To Haves

Previous cooking experience preferred.

Responsibilities

Treat customers and coworkers fairly and respectfully, and provide efficient, informative, and friendly service.
Greet and assist customers promptly and prepare entrees and other items in a timely manner.
Prepare ingredients and complete assigned production tasks according to recipes, production guidelines, and sanitation standards.
Keep work areas neat and sanitary, clean the kitchen at the end of shifts, and follow food storage, handling, labeling, and product-rotation procedures.
Follow safety guidelines for lifting, knife handling, and equipment operation.
Follow procedures for opening, closing, and maintaining café areas.
Order products from vendors and the central kitchen; receive and stock orders; check product condition and invoice accuracy; and maintain appropriate inventory levels.
Assist with inventory control, including recording losses, markdowns, and transfers, and keep backstock organized and rotated.
Handle customer questions and complaints and provide backup to café counter staff, including performing duties listed in the café counter staff job description.
Advise the Café Manager of equipment repair or replacement needs.
Attend department meetings as scheduled and perform duties included in department clerk job descriptions.
Delegate duties to café staff, encourage staff performance, replace vacant shifts when needed, notify the manager of such occurrences, assist with staff training, and support adherence to department procedures.
Abide by company policies and procedures, keep the store orderly and clean, maintain a positive attitude, and perform other assigned duties.