Café - Line Cook

Outpost Natural Foods•Milwaukee, WI

7d•Onsite

About The Position

The Café Line Cook ensures a high level of service for internal and external customers and prepares healthy, tasteful, natural products while following sanitation and production standards. This is an hourly, union journeyperson role that may be part-time or full-time and reports to the Café Manager. The position works in a fast-paced kitchen and retail-floor environment, near moving mechanical equipment and in both hot and cold conditions. Noise levels may range from moderate to loud. The role requires working during busy retail periods, including weekends, afternoons, and evenings. The cook prepares customer entrees and ingredients, completes production tasks, follows recipes and food-safety procedures, and maintains clean, organized café areas. The role also includes receiving, stocking, ordering, and rotating products; assisting with inventory; supporting café counter staff; and helping delegate, train, and support department staff.

Requirements

Outstanding customer service skills.
Demonstrated ability to follow sanitation and production guidelines.
Skill in using a knife.
Attention to detail and good organizational skills.
Ability to handle multiple demands and work under time pressure.
Willingness to learn, remain open, and take on new responsibilities.
Ability to remain objective, neutral, and calm under pressure.
Ability to maintain a cooperative, friendly, and outgoing attitude.
Regular, predictable attendance.
Effective communication skills.
Ability to read and comprehend instructions.
Ability to follow systems, procedures, and policies.
Ability to be flexible and adapt quickly to changing conditions.
Ability to work in a fast-paced environment.
Ability to stand, walk, bend, reach, and handle or feel objects with the hands or fingers.
Vision abilities including close vision, distance vision, depth perception, and focus adjustment.
Ability to regularly use sharp cutting instruments.
Ability to lift up to 60 pounds.

Nice To Haves

Previous cooking experience preferred.

Responsibilities

Treat customers and coworkers fairly and respectfully, and provide efficient, informative, friendly service.
Greet and assist customers promptly, prepare entrees in a timely manner, and address customer questions and complaints.
Prepare and stock ingredients, follow recipes and production guidelines, and complete assigned production tasks on time.
Follow food-handling, safety, sanitation, storage, labeling, and product-rotation procedures.
Keep workspaces, kitchen areas, and backstock clean and organized, including cleaning the kitchen at the end of a shift.
Follow procedures for opening, closing, and maintaining café areas.
Order products from vendors and the central kitchen to maintain stock while keeping inventory to a minimum.
Receive and stock orders, check product condition and invoice accuracy, and rotate products appropriately.
Assist with inventory control, including recording losses, markdowns, and transfers.
Advise the Café Manager of equipment repair or replacement needs.
Back up café counter staff and perform duties listed in the café counter staff job description.
Attend department meetings as scheduled and perform duties listed in department clerk job descriptions.
Delegate duties to café staff, encourage staff performance, assist with training, and help staff follow standard operating procedures.
Replace vacant shifts when call-ins occur and notify the manager.
Follow Co-op policies and procedures, help keep the store clean and orderly, maintain a positive attitude, and perform other assigned duties.