CAE Front Desk Assistant

University of Saint Joseph•West Hartford, CT

About The Position

The CAE Front Desk Assistant supports students and staff by responding to student emails and phone calls, entering and presenting data, and providing efficient assistance to staff members. The role helps ensure students receive high-quality service by actively listening to their concerns and needs, and acts as a reliable bridge between departments and students. Work days and times vary based on the employee’s schedule. The Advising/CAE Office is open Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. The position is limited to a maximum of 19 hours per week. The desired start date is Fall/Summer 2026. The student and direct supervisor will maintain ongoing communication regarding development and performance, followed by a semester- or year-end evaluation.

Requirements

  • Strong communication skills, including the ability to remain calm and empathetic.
  • Critical-thinking skills and the ability to prioritize tasks, manage time, and multitask.
  • Professionalism, including being level-headed, working well under pressure, and being detail-oriented.
  • Ability to use Word, Excel, PowerPoint, Canva, and Teams.

Responsibilities

  • Answer emails and phone calls to assist students.
  • Perform data entry and data presentation.
  • Listen actively to students’ concerns and needs to ensure they receive the best service.
  • Provide efficient support to staff members.
  • Serve as a reliable bridge between departments and students.
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