C-Store Supervisor - Ponca City

Osage Casino•Ponca City, OK

4d•Onsite

About The Position

Under the general supervision of the Hospitality Manager, the C-Store Supervisor provides basic oversight of staff and C-Store operations during a specific shift. The role follows cash-handling procedures and performs other duties as necessary to ensure a smoothly run shift and customer satisfaction and safety. The supervisor oversees personnel, including recommendations for hiring, work allocation, and training; resolving problems; evaluating performance; and recommending personnel actions. The position requires a minimum age of 18, three years of retail or customer service experience, a valid driver’s license, and the ability to obtain and maintain an Osage Nation gaming license. Applicants must pass pre-employment drug screening and provide documents establishing eligibility to work in the United States. An associate degree and one year of supervisory experience are preferred. Osage, Native American, and Veteran preference applies to all positions at Osage Casinos. Applicants must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Must be 18 years of age or older.
Three years of retail or customer service experience.
Pass a pre-employment drug screening.
Obtain and maintain an Osage Nation gaming license.
Maintain a valid driver’s license.
Provide documents showing eligibility to work in the United States.
Be able to perform all essential job functions with or without reasonable accommodation.
Ability to stand or walk for up to eight hours per day.
Ability to sit, stoop, kneel, or crouch while performing duties.
Use hands to finger, hold, and feel; use hands and arms to reach and grab.
Occasional ability to lift or move more than 50 pounds.
Evening and/or weekend shifts may be required; extended hours and irregular shifts may be required.

Nice To Haves

Associate degree preferred.
One year of supervisory experience preferred.

Responsibilities

Monitor staff and business operations during a specified shift.
Oversee, coordinate, and perform computerized cash register sales transactions and cash management.
Coordinate sales and resolve staff problems; perform direct sales and customer service when required.
Allocate and schedule work within the area, ensure floor coverage during operating hours, and fill in for staff during breaks and other absences.
Monitor register sales; resolve discrepancies; prepare, reconcile, and record cash receipts for deposit; and prepare sales reports.
Restock drink machines, make fresh tea, and keep cookies and pastries well stocked.
Sweep floors throughout the shift to meet appearance standards.
Monitor and coordinate merchandise and equipment ordering, receipt, and returns; verify invoices and billing; resolve errors and discrepancies; and coordinate shipping or delivery as appropriate.
Oversee store stock and visual merchandising, and participate in developing and implementing on-floor sales promotion campaigns.
Monitor store housekeeping and cleanliness; ensure equipment and facilities are in good repair and employee and customer safety standards are maintained; repair equipment as needed.
Train team members according to company policies, procedures, and guidelines.
Maintain company standards for quality, service, cleanliness and sanitation, safety, and staff job satisfaction.
Complete required daily and weekly checklists and reports accurately.
Be available and willing to work changes in hours deemed necessary for business levels.
Promote a high level of customer service at all times.
Review daily and monthly reports to monitor fluctuations.
Contribute to team efforts and accomplish related results as required.
Perform other duties as assigned.
Oversee personnel, including recommendations for hiring, work allocation, and training; evaluate performance; resolve problems; and recommend personnel actions.