C/S Quality Assurance Administrator

State of Delaware•Dover, DE

About The Position

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today! Summary Statement This position will be responsible for conducting statewide electronic and paper chart monitoring for the Birth to Three Regional Programs to ensure staff compliance with state and federal regulations. The role will work closely with Supervisors to identify quality concerns and support the development of corrective action plans. Responsibilities include developing, implementing, and overseeing quality assurance and improvement activities, as well as monitoring program policies and procedures to ensure effective program implementation. The position will also provide training and technical assistance as needed. The Birth to Three Early Intervention Program is expected to transition to the Delaware Department of Education by July 2028. This position is not anticipated to be included in the transition. Prior to the transition, the employee will have the opportunity to explore and apply for other available positions within the organization, in accordance with organizational policies and available vacancies

Requirements

Possession of a Bachelors degree or higher in Behavioral Science, Social Science, Health Science, Business or related field.
Three years experience in quality improvement which includes evaluating the quality of services, identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery, goals and objectives are met and ensure compliance with applicable laws, rules, regulations and standards.
Three years experience in ensuring compliance with regulatory and accreditation standards for health care facilities.
Six months experience in developing policies or procedures.
Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.
Knowledge of descriptive statistics such as the mean, median, mode or standard deviation.

Nice To Haves

Knowledge and/or training in early childhood intervention or education.

Responsibilities

Manages the quality assurance program which may include infection control, risk and utilization management programs.
Ensures facility activities/operations conform with programmatic policies and procedures, applicable standards and federal/state regulatory requirements.
Coordinates the facility remediation program for Quality Assurance; Reviews data from incident reports on accidents/injuries as it relates to facility wide Quality Assurance.
Maintains the master schedule of Quality Assurance activities within the facility.
Gathers and analyzes data through audits, interviews and other activities in order to monitor the quality and appropriateness of services and functions.
Designs tools, systems and methodologies for data collection and recommended action.
Prepares reports of findings and recommended action.
Investigates incidents of non-compliance and allegations of abuse, neglect and mistreatment of patient, and conducts special studies as requested by superiors.
Recommends new/revised operational or administrative policies/procedures to maintain proper utilization of services and reduce facility liability.
Chairs and coordinates internal quality assurance committee.
Participates in other facility committees which impact the Quality Assurance Program.
Develops and conducts educational programs for and provides technical assistance to facility staff in all aspects of quality assurance.
Acts as a liaison with other agencies and external reviewers associated with quality assurance.
May supervise the work of professional, technical and/or support staff assigned to the program.