Busser - Cathedrale New York

Tao Group Hospitality•New York, NY

1d•Onsite

About The Position

The Busser assists Servers and Cocktail Servers with guest service and resets tables in a speedy, professional, and effective manner. The role interacts politely and courteously with dining room and lounge guests, team members, and supervisors to provide gracious hospitality. Bussers support guest satisfaction by anticipating guest needs, communicating requests to service and kitchen staff, delivering and refilling water, clearing and resetting tables, and maintaining clean tables, stations, and venue areas. The position also includes setting up floor and side stations, completing opening and closing duties, attending meetings and training, and assisting with other assigned tasks. The role requires working effectively in a fast-paced hospitality environment, maintaining a professional appearance and positive attitude, and collaborating courteously with guests, managers, and coworkers. The work may involve extended or irregular hours, evening and weekend shifts, and holidays. The environment can include varying noise and crowd levels, smoke, and exposure to cleaning materials.

Requirements

Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 lbs., with or without assistance.
Ability to work effectively as part of a team and interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.
Maintain positive energy throughout the day.

Nice To Haves

Previous hospitality experience preferred.
Previous Busser experience preferred.
Previous experience in a high-volume restaurant, nightclub, or lounge preferred.

Responsibilities

Anticipate and accommodate guests’ needs.
Maintain the cleanliness and orderliness of tables and surrounding areas, including floors.
Communicate guest needs to Front-of-House and Heart-of-House support staff, servers, managers, and chefs.
Deliver and refill water at guests’ requests or as directed by servers.
Clear and reset tables and clean table areas, including banquettes, during service.
Participate actively in service to help ensure guest satisfaction.
Maintain the cleanliness of stations and the venue.
Comply with Department of Health and company sanitation standards.
Set up floor and side stations and complete side-work and opening and closing procedures as directed by management.
Ensure tables and chairs or banquettes are clean and free of debris; set tables properly; wipe down chairs, tables, and banquettes; and stock side stations with prescribed supplies.
Mark tables for upcoming courses when available.
Report breakage and damage to equipment or furniture to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn by listening to and observing team members, share knowledge, and lead by example.
Maintain a positive and professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and provide help and support to fellow team members.
Complete additional tasks as assigned.