Busser/Food Runner - Matadora

New Castle Hotel•Woburn, MA

About The Position

The Busser/Food Runner supports servers and helps provide a welcoming guest experience by keeping restaurants and bars clean and properly set up. Working as part of a team, the role involves clearing and resetting tables quickly, and may include delivering food and beverages to tables to support prompt service. Other tasks include replenishing bread baskets, filling water glasses, guiding guests to their tables, and maintaining cleanliness throughout the dining area. The position also involves keeping assigned areas stocked, reporting equipment problems to management, and following safety and security procedures.

Requirements

  • Be able to convey and comprehend information and ideas in English.
  • Be able to use equipment such as vacuums, coffee machines, and juice machines.
  • Be able to work long hours, mostly on one's feet.
  • Be able to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Be able to multitask.
  • Be able to bend, stretch, twist, or reach with the body and arms.
  • Be able to work under variable temperature and noise conditions, indoors and outdoors where applicable, and around chemicals or fumes.
  • Be able to see details to ensure proper cleaning.
  • Be able to stand and/or walk for long periods without sitting or leaning.

Nice To Haves

  • Alcohol service training is preferred.
  • Customer service training is preferred.

Responsibilities

  • Promptly welcome and courteously assist guests with serving and clearing, and engage in polite conversation when time allows.
  • Anticipate server and guest needs to support attentive service.
  • Keep assigned areas stocked with items such as utensils and napkins.
  • Clear and reset tables quickly to maximize guest capacity.
  • Assist with delivering food and beverages to tables.
  • Replenish bread baskets and fill water glasses.
  • Guide guests to their tables.
  • Maintain clean and safe restaurants, bars, service areas, and related equipment.
  • Report non-functioning equipment to management for repair as soon as possible.
  • Follow hotel safety and security policies and procedures and OSHA guidelines, and report issues to maintenance.
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