About The Position

The Business Unit Group Manager is a senior-level position responsible for the overall administrative activities of a business. These activities may include managing external audits, business continuity activities, regulatory issues, business financial tracking, employee headcount, other administrative needs, and ad hoc projects. The role drives administrative, operational, reporting, and quality improvements in partnership with internal teams. It oversees financial controls and cross-product technology, regulatory, and administrative duties, including financial, staffing, quality, risk, and regulatory matters. The position also manages vendor activities, reporting processes, headcount, real estate inventory and planning, and resource onboarding and termination. It partners with Technology leadership on the department’s people and communications strategies. The role requires sound risk assessment and ethical judgment, compliance with applicable laws, rules, regulations, and policies, and transparent escalation and management of control issues. It also supervises others and holds them accountable for maintaining these standards.

Requirements

  • 10+ years of experience in global and complex settings with multiple stakeholders.
  • Management experience, preferably in financial services.
  • Knowledge of the financial services industry and technology.
  • Demonstrated ability to manage a team.
  • Proven ability to work in high-pressure environments.
  • Clear and concise written and verbal communication.
  • Bachelor’s degree, university degree, or equivalent experience.

Nice To Haves

  • Master’s degree preferred.

Responsibilities

  • Drive administrative, operational, reporting, and quality improvements through partnership with internal teams.
  • Manage financial control by applying a comprehensive understanding of the department’s Profit & Loss (P&L), including appropriate accruals, client allocations, the impact of capitalization, recovery, and fixed-price contracts, to improve operational efficiency and productivity.
  • Manage cross-product technology, regulatory, and administrative duties with the team, including financial, staffing, quality, risk, and regulatory matters.
  • Execute vendor management activities, ensuring legal requirements are met and coordinating contract negotiation and processing.
  • Oversee the Business Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency, and accuracy.
  • Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed.
  • Work with Technology leadership to support the department’s Business People strategy and Communication strategy.
  • Assess risk in business decisions, consider the firm’s reputation and safeguard Citi, its clients, and assets; drive compliance with applicable laws, rules, and regulations; adhere to policy and apply sound ethical judgment; escalate, manage, and report control issues transparently; supervise others and create accountability.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k).
  • Life, accident, and disability insurance.
  • Wellness programs.
  • Paid time off, including vacation, sick leave, and paid holidays.
  • Eligible employees may receive discretionary and formulaic incentive and retention awards.
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