Business Technology Specialist

OneGlobe•Washington, DC

About The Position

The Business Technology Specialist supports assessment and modernization of FEMA mission systems by engaging stakeholders, evaluating operational needs and dependencies, documenting system mission profiles, and developing evidence-based recommendations tied to mission outcomes. The role works with system owners, program offices, regional operations staff, and end users across FEMA headquarters and Regional offices to understand actual system usage, operational realities, and evolving requirements. The specialist analyzes mission criticality, outage impacts, surge performance, business processes, user experience, service delivery, costs, integrations, and duplicative capabilities. The role identifies pain points, workarounds, capability gaps, and opportunities for process improvement, consolidation, cost avoidance, and modernization. It also contributes mission-focused inputs to prioritization frameworks and supports modernization pathways such as retaining, rehosting, replatforming, reengineering, replacing, consolidating, or retiring systems. Findings and recommendations must be validated with stakeholders and presented in clear, defensible narratives for executive decision-making.

Requirements

Bachelor's degree.
15+ years of experience in business architecture, IT consulting, or mission analysis supporting federal mission systems.
Demonstrated expertise eliciting, synthesizing, and documenting complex requirements and operational realities across diverse, geographically dispersed stakeholder groups.
Proven ability to facilitate productive discovery sessions with technical and non-technical audiences.
Proficiency building defensible business cases and modernization rationales explicitly tied to mission outcomes and measurable benefits.
Strong analytical skills, including the ability to identify patterns, dependencies, and improvement opportunities across complex operational environments.
Exceptional writing and visualization skills, with the ability to craft clear, evidence-based narratives for executive audiences.
Experience translating operational pain points into actionable modernization recommendations.
Ability to obtain DHS Entry on Duty (EOD) clearance.

Nice To Haves

Direct FEMA mission area experience in grants management, disaster assistance, individual assistance, public assistance, case management, emergency operations, or continuity programs.
Familiarity with emergency management lifecycles and disaster response and recovery operations.
Exposure to portfolio rationalization frameworks, capability-based planning, and enterprise architecture methodologies.
Experience with federal business architecture practices or Business Capability Modeling.
Background in process improvement methodologies such as Lean, Six Sigma, or business process reengineering.
Knowledge of FEMA organizational structure, mission programs, and regional operations.
Previous work supporting federal IT modernization initiatives or digital transformation programs.
Understanding of cloud migration decision frameworks and application rationalization approaches.

Responsibilities

Facilitate structured discovery sessions, interviews, and workshops with system owners, program offices, regional operations staff, and end users across FEMA headquarters and Regional offices.
Document system usage, stakeholder communities, and evolving mission requirements.
Map mission-critical functions and operational dependencies for assessed systems.
Quantify outage impacts and assess system behavior and performance requirements during steady-state operations and disaster surges.
Trace system support for FEMA preparedness, response, recovery, and mitigation mission areas.
Document operational pain points, manual workarounds, inefficient processes, shadow IT, and unofficial tools.
Identify adoption barriers, capability gaps, consolidation opportunities, replacement readiness, and improvement opportunities.
Analyze business process documentation, Standard Operating Procedures, and workflow artifacts to assess system fit for purpose.
Recommend process improvements that could be enabled through modernization.
Evaluate user experience, service-level agreements, performance metrics, delivery reliability, usability, accessibility, adoption, and delivery bottlenecks.
Provide business context for cost profiling and investment decisions; identify shared-services and cost-avoidance opportunities; and develop business cases quantifying potential savings, efficiency gains, and mission value.
Contribute mission and business context to dependency, integration, duplication, data exchange, and interoperability assessments.
Draft system mission profiles and contribute mission-focused inputs to scoring rubrics, confidence indicators, validation frameworks, and prioritization models.
Validate facts, findings, and assumptions with stakeholders.
Support prioritization based on mission impact, operational risk, cost-benefit, feasibility, sequencing logic, and quantified benefits.
Connect user experience requirements, SLA expectations, and fit-for-purpose findings to modernization pathways.
Develop defensible rationales and evidence-based narratives connecting technology decisions to mission outcomes and supporting executive decisions.