Business Technology Specialist

ONEGLOBE LLC•Washington, DC

4d•$110,000 - $120,000

About The Position

The Business Technology Specialist supports assessment and modernization of FEMA mission systems by engaging stakeholders across headquarters and regional offices, documenting operational realities, and analyzing how systems support emergency management. The role evaluates mission criticality, dependencies, outage impacts, surge performance, business processes, system fit, user experience, service delivery, costs, integrations, and duplication. The Specialist develops comprehensive system mission profiles and contributes mission-focused evidence to scoring, validation, and prioritization frameworks. The role also analyzes modernization pathways—including retaining, rehosting, replatforming, reengineering, replacing, consolidating, or retiring systems—and builds evidence-based rationales connecting technology decisions to mission outcomes, operational feasibility, and measurable benefits.

Requirements

Bachelor's degree and 15+ years of experience in business architecture, IT consulting, or mission analysis supporting federal mission systems.
Demonstrated expertise eliciting, synthesizing, and documenting complex requirements and operational realities across diverse, geographically dispersed stakeholder groups.
Proven ability to facilitate productive discovery sessions with technical and non-technical audiences.
Proficiency building defensible business cases and modernization rationales explicitly tied to mission outcomes and measurable benefits.
Strong analytical skills, including the ability to identify patterns, dependencies, and improvement opportunities across complex operational environments.
Exceptional writing and visualization skills, including the ability to craft clear, evidence-based narratives for executive audiences.
Experience translating operational pain points into actionable modernization recommendations.
Ability to obtain DHS Entry on Duty (EOD) clearance.

Nice To Haves

Direct FEMA mission area experience in grants management, disaster assistance, individual assistance, public assistance, case management, emergency operations, or continuity programs.
Familiarity with emergency management lifecycles and disaster response and recovery operations.
Exposure to portfolio rationalization frameworks, capability-based planning, and enterprise architecture methodologies.
Experience with federal business architecture practices or Business Capability Modeling.
Background in process improvement methodologies such as Lean, Six Sigma, or business process reengineering.
Knowledge of FEMA organizational structure, mission programs, and regional operations.
Previous work supporting federal IT modernization initiatives or digital transformation programs.
Understanding of cloud migration decision frameworks and application rationalization approaches.

Responsibilities

Facilitate structured discovery sessions, interviews, and workshops with system owners, program offices, regional operations staff, and end users across FEMA headquarters and regional offices.
Document system usage, stakeholder communities, and evolving mission requirements.
Map mission-critical functions and operational dependencies for assessed systems.
Quantify outage impacts and consequences during steady-state operations and disaster surges, and assess performance under high-stress, high-volume conditions.
Trace system support for FEMA preparedness, response, recovery, and mitigation mission areas.
Document operational pain points, manual workarounds, inefficient processes, shadow IT, and local tools.
Identify system adoption barriers, capability gaps, consolidation opportunities, replacement readiness, and process improvement opportunities.
Analyze business process documentation, Standard Operating Procedures, and workflow artifacts.
Evaluate fit between system capabilities, mission requirements, system features, and business needs; recommend modernization-enabled process improvements.
Assess user and customer experience, SLAs, performance metrics, delivery reliability, usability, accessibility, user adoption, and delivery bottlenecks.
Provide business context for cost profiling and investment decisions; identify shared-services opportunities and potential cost avoidance through consolidation.
Develop business cases that quantify potential savings, efficiency gains, and mission value, connecting financial analysis to operational benefits.
Contribute mission and business context to dependency and integration assessments; identify duplicative capabilities and evaluate shared services, secure APIs, enterprise platforms, data exchange, and interoperability needs.
Draft comprehensive system mission profiles and contribute mission-focused inputs to scoring rubrics, confidence indicators, and validation frameworks.
Validate facts, findings, and assumptions with stakeholders.
Support prioritization model development with inputs on mission impact, operational risk, cost-benefit, feasibility, sequencing, and quantified benefits.
Connect user experience requirements, SLA expectations, and fit-for-purpose findings to modernization pathways.
Develop defensible, evidence-based rationales and narratives linking modernization decisions to mission outcomes and supporting executive decision-making.