IT Internships -Summer 2027

Faith Technologies•Menasha, WI

11d•Hybrid

About The Position

The Business Technology Intern provides support and assistance within an assigned department in BT while gaining hands-on experience in a professional environment. This position works closely with team members on a variety of projects, tasks, and day-to-day operations. Work may be completed through phone, email, virtual collaboration tools, and occasional in-person interactions. Interns will have the opportunity to learn department processes, contribute to team initiatives, and develop valuable professional skills. Strong attention to detail, customer service, communication, problem-solving, and the ability to follow established procedures are important for success in this role.

Requirements

Some education completed in pursuit of Information Technology, Comp Sci, Data Science, Computer engineering , Business Degree anything else related
No previous work experience is required.
Relevant coursework, academic projects, or prior internships related to construction or project management will be advantageous.
Ability to work a flexible schedule is necessary.

Nice To Haves

Strong attention to detail
Customer service
Communication
Problem-solving
Ability to follow established procedures

Responsibilities

Completes tasks assigned by the Business Technology Supervisor, following appropriate process and procedures.
Research documented items to find potential solutions to incidents and service requests.
Log activities in appropriate service monitoring system.
Responds to Level 1 support requests via multiple sources such as phone, system responses, chat or other method as assigned.
Enters or updates call information into the tracking system.
Interacts with customers in a courteous and professional manner.
Resolves customer call issues.
Escalates calls as appropriate.
Troubleshoots, diagnoses and performs minor repairs to hardware, software, and peripheral equipment, following documented procedures under the direction of a Service Desk employee.
Follows up in a timely manner to ensure customer satisfaction.